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Andersson, K. & Johansson, S. (2019). Assessing individual needs in Swedish elderly home care services: care managers’ argumentation in relation to the needs of migrant customers. Nordic Social Work Research
Open this publication in new window or tab >>Assessing individual needs in Swedish elderly home care services: care managers’ argumentation in relation to the needs of migrant customers
2019 (English)In: Nordic Social Work Research, ISSN 2156-857X, E-ISSN 2156-8588Article in journal (Refereed) Epub ahead of print
Abstract [en]

The aim of the article is to analyse and problematize care managers’ argumentation of individual needs when assessing migrant customers within Swedish public elderly home care services. According to legislation, need for assistance should always be assessed individually. In recent decades of service decline, standardization of needs has been part of the distribution of elderly care services. Simultaneously, the stratum of older people has become more diverse, which means that a wider spectrum of needs is presented to the care managers. Ten interviews with care managers were analysed with a focus on their arguments regarding the care needs of elderly people with migrant backgrounds seeking assistance. The theoretical conceptions of the two perspectives of care and services were used to analyse the understanding of care managers’ arguments. Our analysis shows that the service perspective with assistance and support that are standardized for Swedes is poorly suited to people born outside Sweden and socialized into other expectations of family and society. The meaning of individual needs was imprecise and contradictory when confronted with diverse cultural codes. When general standards were used in the arguments by referring to regulations and local guidelines, immigrants’ individual needs were not prioritized. Our analysis suggests that the tension between national standards, local guidelines and individual needs has to be discussed further, where theoretical tools related to care and services may be useful in guiding care managers’ professional arguments of individual needs and cultural sensitivity in the needs assessment.

Keywords
Individual needs, care managers, needs assessment, elderly home care services, migrant customers
National Category
Social Work
Research subject
Sociology
Identifiers
urn:nbn:se:umu:diva-165539 (URN)10.1080/2156857X.2019.1694056 (DOI)
Funder
Swedish Research Council, 2007-9620-53427-13
Available from: 2019-11-26 Created: 2019-11-26 Last updated: 2019-11-26
Kalman, H. & Johansson, S. (2019). Skydd av försökspersoners respektive skydd av informanters anonymitet (2ed.). In: Hildur Kalman & Veronica Lövgren (Ed.), Etiska dilemman: forskningsdeltagande, samtycke och utsatthet (pp. 41-55). Malmö: Gleerups Utbildning AB
Open this publication in new window or tab >>Skydd av försökspersoners respektive skydd av informanters anonymitet
2019 (Swedish)In: Etiska dilemman: forskningsdeltagande, samtycke och utsatthet / [ed] Hildur Kalman & Veronica Lövgren, Malmö: Gleerups Utbildning AB, 2019, 2, p. 41-55Chapter in book (Other academic)
Place, publisher, year, edition, pages
Malmö: Gleerups Utbildning AB, 2019 Edition: 2
Keywords
forskningsperson, etikprövningslag
National Category
Other Social Sciences not elsewhere specified Ethics Social Work
Identifiers
urn:nbn:se:umu:diva-162720 (URN)9789151102283 (ISBN)
Available from: 2019-08-26 Created: 2019-08-26 Last updated: 2019-09-27Bibliographically approved
Sjölund, M. & Johansson, S. (2017). Att avvärja omsorg (1ed.). In: Stina Johansson (Ed.), Social omsorg i socialt arbete: grunder och fördjupningar (pp. 203-216). Malmö: Gleerups Utbildning AB
Open this publication in new window or tab >>Att avvärja omsorg
2017 (Swedish)In: Social omsorg i socialt arbete: grunder och fördjupningar / [ed] Stina Johansson, Malmö: Gleerups Utbildning AB, 2017, 1, p. 203-216Chapter in book (Other academic)
Place, publisher, year, edition, pages
Malmö: Gleerups Utbildning AB, 2017 Edition: 1
Keywords
äldre, konstprojekt, omsorg
National Category
Social Work
Research subject
Sociology
Identifiers
urn:nbn:se:umu:diva-138723 (URN)978-91-40-69623-6 (ISBN)
Available from: 2017-08-29 Created: 2017-08-29 Last updated: 2018-06-09Bibliographically approved
Andersson, K. & Johansson, S. (2017). Biståndshandläggning och mötet med det främmande (1ed.). In: Stina Johansson (Ed.), Social omsorg i socialt arbete: grunder och fördjupningar (pp. 75-88). Malmö: Gleerups Utbildning AB
Open this publication in new window or tab >>Biståndshandläggning och mötet med det främmande
2017 (Swedish)In: Social omsorg i socialt arbete: grunder och fördjupningar / [ed] Stina Johansson, Malmö: Gleerups Utbildning AB, 2017, 1, p. 75-88Chapter in book (Other academic)
Place, publisher, year, edition, pages
Malmö: Gleerups Utbildning AB, 2017 Edition: 1
Keywords
social omsorg, biståndshandläggning, äldre, behov
National Category
Social Work
Research subject
Sociology
Identifiers
urn:nbn:se:umu:diva-138721 (URN)978-91-40-69623-6 (ISBN)
Available from: 2017-08-29 Created: 2017-08-29 Last updated: 2018-06-09Bibliographically approved
Johansson, S. (2017). Inledning (1ed.). In: Stina Johansson (Ed.), Social omsorg i socialt arbete: grunder och fördjupningar (pp. 9-18). Malmö: Gleerups Utbildning AB
Open this publication in new window or tab >>Inledning
2017 (Swedish)In: Social omsorg i socialt arbete: grunder och fördjupningar / [ed] Stina Johansson, Malmö: Gleerups Utbildning AB, 2017, 1, p. 9-18Chapter in book (Other academic)
Place, publisher, year, edition, pages
Malmö: Gleerups Utbildning AB, 2017 Edition: 1
Keywords
social omsorg, äldre
National Category
Social Work
Research subject
Sociology
Identifiers
urn:nbn:se:umu:diva-138718 (URN)978-91-40-69623-6 (ISBN)
Available from: 2017-08-29 Created: 2017-08-29 Last updated: 2018-06-09Bibliographically approved
Johansson, S. (2017). Omsorg och det äldrevänliga samhället (1ed.). In: Stina Johansson (Ed.), Social omsorg i socialt arbete: grunder och fördjupningar (pp. 239-251). Malmö: Gleerups Utbildning AB
Open this publication in new window or tab >>Omsorg och det äldrevänliga samhället
2017 (Swedish)In: Social omsorg i socialt arbete: grunder och fördjupningar / [ed] Stina Johansson, Malmö: Gleerups Utbildning AB, 2017, 1, p. 239-251Chapter in book (Other academic)
Place, publisher, year, edition, pages
Malmö: Gleerups Utbildning AB, 2017 Edition: 1
Keywords
omsorg, äldrevänligt samhälle, välfärdsteknik
National Category
Social Work
Research subject
Sociology
Identifiers
urn:nbn:se:umu:diva-138719 (URN)978-91-40-69623-6 (ISBN)
Available from: 2017-08-29 Created: 2017-08-29 Last updated: 2018-06-09Bibliographically approved
Johansson, S. & Larsson, A. T. (2017). Omsorg och personlig assistans (1ed.). In: Stina Johansson (Ed.), Social omsorg i socialt arbete: grunder och fördjupningar (pp. 89-108). Malmö: Gleerups Utbildning AB
Open this publication in new window or tab >>Omsorg och personlig assistans
2017 (Swedish)In: Social omsorg i socialt arbete: grunder och fördjupningar / [ed] Stina Johansson, Malmö: Gleerups Utbildning AB, 2017, 1, p. 89-108Chapter in book (Other academic)
Place, publisher, year, edition, pages
Malmö: Gleerups Utbildning AB, 2017 Edition: 1
Keywords
Äldre, funktionshinder, personlig assistans
National Category
Social Work
Research subject
Sociology
Identifiers
urn:nbn:se:umu:diva-138720 (URN)978-91-40-69623-6 (ISBN)
Available from: 2017-08-29 Created: 2017-08-29 Last updated: 2018-06-09Bibliographically approved
Johansson, S. (Ed.). (2017). Social omsorg i socialt arbete: grunder och fördjupningar. Malmö: Gleerups Utbildning AB
Open this publication in new window or tab >>Social omsorg i socialt arbete: grunder och fördjupningar
2017 (Swedish)Collection (editor) (Other academic)
Place, publisher, year, edition, pages
Malmö: Gleerups Utbildning AB, 2017. p. 251
National Category
Social Work
Identifiers
urn:nbn:se:umu:diva-141412 (URN)978-91-40-69623-6 (ISBN)
Available from: 2017-11-02 Created: 2017-11-02 Last updated: 2018-06-09Bibliographically approved
Evertsson, L. & Johansson, S. (2017). Springet i hemtjänsten (1ed.). In: Stina Johansson (Ed.), Social omsorg i socialt arbete: grunder och fördjupningar (pp. 163-186). Malmö: Gleerups Utbildning AB
Open this publication in new window or tab >>Springet i hemtjänsten
2017 (Swedish)In: Social omsorg i socialt arbete: grunder och fördjupningar / [ed] Stina Johansson, Malmö: Gleerups Utbildning AB, 2017, 1, p. 163-186Chapter in book (Other academic)
Place, publisher, year, edition, pages
Malmö: Gleerups Utbildning AB, 2017 Edition: 1
Keywords
Social omsorg, hemtjänst, behov
National Category
Social Work
Research subject
Sociology
Identifiers
urn:nbn:se:umu:diva-138722 (URN)978-91-40-69623-6 (ISBN)
Available from: 2017-08-29 Created: 2017-08-29 Last updated: 2018-06-09Bibliographically approved
Johansson, S. & Sjölund, M. (2017). Well-being and aesthetics: a social perspective on the aged body in modern dance. In: Cary L Cooper and James Campell Quick (Ed.), The handbook of stress and health: a guide to research and practice (pp. 605-629). John Wiley & Sons
Open this publication in new window or tab >>Well-being and aesthetics: a social perspective on the aged body in modern dance
2017 (English)In: The handbook of stress and health: a guide to research and practice / [ed] Cary L Cooper and James Campell Quick, John Wiley & Sons, 2017, p. 605-629Chapter in book (Other academic)
Place, publisher, year, edition, pages
John Wiley & Sons, 2017
Keywords
well-being, ageing, aged body, aesthetics
National Category
Psychology Other Social Sciences Sociology
Research subject
Sociology; Psychology
Identifiers
urn:nbn:se:umu:diva-135876 (URN)9781118993774 (ISBN)
Available from: 2017-06-08 Created: 2017-06-08 Last updated: 2018-06-09Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-4191-6627

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