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Jonsson, Katrin
Publications (10 of 20) Show all publications
Saarikko, T., Jonsson, K. & Burström, T. (2014). Towards an understanding of entrepreneurial alertness in the formation of platform ecosystems. In: 22nd European Conference on Information Systems (ECIS), Tel Aviv, June 9-11,  2014: . Paper presented at European Conference on Information Systems. .
Open this publication in new window or tab >>Towards an understanding of entrepreneurial alertness in the formation of platform ecosystems
2014 (English)In: 22nd European Conference on Information Systems (ECIS), Tel Aviv, June 9-11,  2014, 2014Conference paper, Published paper (Refereed)
Abstract [en]

In platform ecosystems, the platform provider seeks to derive increasing returns over time as the ecosystem of backing actors grows more numerous. While a growing body of research has addressed the ecosystem strategies of large enterprises, less attention has been paid to small firms in the role of platform providers. As small firms do not possess the resources of large enterprises, they are not in a position to ignore the importance of immediate returns needed for the viability of the firm. In a case study, we study the entrepreneurial alertness of a small technology-based firm in promoting a platform for machine-to-machine communication. Our results suggest that balancing increasing and immediate returns requires a variety of entrepreneurial activities that encompasses strategic foresight and systemic insight on one hand, and explorative and exploitative actions on the other. This paper contributes to our understanding of platform ecosystems by addressing the strategies of a small firm as an emerging platform provider.

Keyword
Platform ecosystems, entrepreneurial alertness, small and medium sized enterprises, case study
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-89880 (URN)
Conference
European Conference on Information Systems
Available from: 2014-06-13 Created: 2014-06-13 Last updated: 2014-06-16Bibliographically approved
Jonsson, K. & Levén, P. (2012). A Relevant Issue: Establishing Collaborations with Multiple Practitioners. Systems, Signs & Actions, 6(1), 6-21.
Open this publication in new window or tab >>A Relevant Issue: Establishing Collaborations with Multiple Practitioners
2012 (English)In: Systems, Signs & Actions, ISSN 1652-8719, E-ISSN 1652-8719, Vol. 6, no 1, 6-21 p.Article in journal (Refereed) Published
Abstract [en]

Practice research involves many different stakeholders who contribute to and derive benefit from the research in different ways. While current practice research has already begun to ex-plore practitioner-researcher collaboration we need to further expand our understanding of how this relationship can be established and be made relevant for multiple practitioners. Against this backdrop, the research question addressed in this paper is: how are practice re-search collaborations established so as to be relevant to a multitude of practitioners with dif-ferent motivations and goals? To address this issue, this paper examines practitioner-researcher collaborations in a large-scale regional innovation network, ProcessIT Innovations. Practice research provides good opportunities for fruitful collaborations between practitioners and researchers; however, the approach requires a dedicated effort to ensure engagement and relevance in the long-term. In practice projects it is necessary to expend a great deal of effort on facilitating practitioner-researcher collaboration and on managing the diverse set of agen-das involved. Our results show that in order to make the collaborations relevant to practition-ers it is important to develop the sensing capacity to detect problems and issues in the local practices. In order to enable this capacity in ProcessIT, former practitioners were hired. More-over, our results show that contributions to local as well as general practices can be organised within an innovation system by forming branch clusters and by involving end-user and suppli-er companies in the projects.

Place, publisher, year, edition, pages
Linköping University Electronic Press, 2012
Keyword
Practice research, Practitioner-researcher collaboration, General practice, Local practice, Relevance
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-80530 (URN)
Note

This paper is developed from the previous publication: Jonsson K & Levén P (2012) A relevant issue: Six years’ experience of organizing practice - research collaborations in Process IT innovations, accepted to the International Workshop on IT Artefact Design & Work Practice Intervention, Barcelona.

Available from: 2013-09-20 Created: 2013-09-20 Last updated: 2017-12-06Bibliographically approved
Jonsson, K. & Levén, P. (2012). A Relevant Issue: Six Years’ Experience of Organizing Practice - Research Collaborations in Process IT Innovations. Paper presented at A Pre-ECIS and AIS SIG Prag Workshop onIT Artefact Design & Workpractice Intervention, June 10, Barcelona. .
Open this publication in new window or tab >>A Relevant Issue: Six Years’ Experience of Organizing Practice - Research Collaborations in Process IT Innovations
2012 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Practice research involves many different actors that contribute to and gain benefit of the research in different ways. While current practice research has started to explore practitioner - researcher collaboration we need to deepen our understanding of how this relation can be established and be relevant for multiple stakeholders. Against this backdrop, the objectives of this paper are 1) to provide new insights into how practitioner - researcher collaborations can be established within a regional innovation network persisting of a multitude of actors with different motives and goals; and 2) to explore how such a practitioner - researcher collaboration can pursue to be relevant for all actors. To address these objectives, this paper examine practitioner - researcher collaborations in a large-scale regional innovation network, ProcessIT Innovations. Practice research provides good opportunities to fruitful collaborations between practitioners and researchers. But the approach requires a dedicated effort to ensure engagement and relevance in the long run. In practice projects it is necessary to spend major efforts on facilitating practitioner- researcher collaboration and on managing the diverse set of agendas involved. Three lessons from ProcessIT, organize arenas for contributions, implement sense capacity and implement procedures for diagnosing relevance, present our approach of how to balance these interests by ensuring relevance – a relevant issue for all practice research efforts.

National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-60264 (URN)
Conference
A Pre-ECIS and AIS SIG Prag Workshop onIT Artefact Design & Workpractice Intervention, June 10, Barcelona
Available from: 2012-10-16 Created: 2012-10-08 Last updated: 2012-10-16Bibliographically approved
Al-Jumaili, M., Rauhala, V., Jonsson, K., Ramin, K. & Parida, A. (2011). Aspects of Data Quality in eMaintenance: A case study of process industry in northern Europe. Paper presented at World Congress on Engineering Asset Management, October 2-5, Cincinnati, OH, USA. .
Open this publication in new window or tab >>Aspects of Data Quality in eMaintenance: A case study of process industry in northern Europe
Show others...
2011 (English)Conference paper, Published paper (Refereed)
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-50739 (URN)
Conference
World Congress on Engineering Asset Management, October 2-5, Cincinnati, OH, USA
Available from: 2011-12-20 Created: 2011-12-20 Last updated: 2012-02-22Bibliographically approved
Jonsson, K., Holmström, J. & Levén, P. (2011). Organizational dimensions of e-maintenance: a multi-contextual perspective. International Journal of Systems Assurance Engineering and Management, 1(3), 210-218.
Open this publication in new window or tab >>Organizational dimensions of e-maintenance: a multi-contextual perspective
2011 (English)In: International Journal of Systems Assurance Engineering and Management, ISSN 0975-6809, E-ISSN 0976-4348, Vol. 1, no 3, 210-218 p.Article in journal (Refereed) Published
Abstract [en]

A key objective for e-maintenance efforts is to align maintenance processes with business- and operational processes in order to reach organizational objectives. In the context of the process- and manufacturing industry a key objective for firms is to avoid downtime and to make sure all critical production equipment is up and running. To this end, e-maintenance has become increasingly important for the process- and manufacturing industry. Successful e-maintenance is realized by the organizational use of advanced information technology-solutions which aims at moving maintenance work from being primarily reactive (e.g. to react and respond to equipment breakdowns) to predictive (e.g. to predict when equipment are in need of maintenance before it breaks down). Building on a collaborative project with industrial organizations in the pulp and paper and the mining industry this paper explores organizational opportunities and challenges associated with the design and implementation of IT-based services for remote diagnostics of industrial equipment. We observe opportunities and challenges related to organizational innovation and learning. The paper introduces a multi-contextual perspective to better understand the opportunities and challenges associated with organizational learning and innovation. We argue that in order for e-maintenance services to be successful it must not only build on leading-edge technological solutions but also be built on an explicit model for how the maintenance work is organized and how e-maintenance efforts are aligned with overall organizational objectives.

Keyword
Preventive maintenance, Remote diagnostics services, Remote diagnostics systems, Multi-contextual, Service delivery
National Category
Communication Studies Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-43272 (URN)10.1007/s13198-011-0043-z (DOI)
Available from: 2011-04-26 Created: 2011-04-26 Last updated: 2017-12-11
Jonsson, K., Holmström, J., Lyytinen, K. & Nilsson, A. (2010). Desituating context in ubiquitous computing: Exploring strategies for the use of remote diagnostic systems for maintenance work. International Journal of Actor-Network Theory and Technological Innovation, 2(3), 40-55.
Open this publication in new window or tab >>Desituating context in ubiquitous computing: Exploring strategies for the use of remote diagnostic systems for maintenance work
2010 (English)In: International Journal of Actor-Network Theory and Technological Innovation, ISSN 1942-535X, Vol. 2, no 3, 40-55 p.Article in journal (Refereed) Published
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-36925 (URN)
Available from: 2010-10-14 Created: 2010-10-14 Last updated: 2011-12-20
Jonsson, K. (2010). Digitalized industrial equipment: an investigation of remote diagnostics services. (Doctoral dissertation). Umeå: Institutionen för informatik, Umeå universitet.
Open this publication in new window or tab >>Digitalized industrial equipment: an investigation of remote diagnostics services
2010 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

With the ubiquity of digitalization, digital convergence of applications, devices, networks and artifacts presents both challenges and opportunities for individuals, organizations and society. Physical artifacts that were not digital in the recent past are now increasingly becoming intertwined with digital components, providing them with digital capabilities. As a consequence, vast amounts of information that used to be invisible can now be captured, digitized and used in new places and novel ways. Organizations thus seek to innovate IT-enabled services based upon the flows of information across both internal and external organizational boundaries. Because IT-enabled services support organizational actors in communicating and collaborating both inside and outside the organizations’ boundaries, they can also assimilate and diffuse knowledge across these boundaries.

The thesis is a collection of five papers and a cover paper reporting an exploration of the role of digitalized equipment in boundary-spanning practices as a contribution to the design and implementation of IT-enabled services. Three embedded case studies of Swedish industrial organizations provide an opportunity to address the research question. The findings are based on studies of remote diagnostics services for industrial equipment enabled by remote diagnostics systems, an application family within ubiquitous computing.

The thesis illustrates that remote diagnostics systems have a profound impact on how organizational boundaries that were drawn as ‘cross-overs’ are becoming less limited by constraints of time, space and the type of data shared. These systems permit workers at remote sites to gain access to information about external dispersed equipment and production processes. They also create new boundaries between entities that were not previously connected and across existing boundaries with new information and knowledge. This thesis gives insight into how such information sharing across boundaries may leverage multicontextual practices.

This thesis contributes to the existing literature with the development of a conceptual apparatus for understanding how embedded technology transforms boundary-spanning practices from a pure social activity to a boundary-spanning assemblage. Boundary spanning is an increasingly complex sociomaterial practice that fundamentally rests on technology as well as human competencies. The technology is deeply intertwined in the boundary-spanning activity as the sensors installed in the monitored equipment serve as the remote technicians’ eyes and ears. Together, the technology and the technicians form a boundary-spanning assemblage.

While information systems research has called for attention to the ‘IT artifact’, this thesis underscores the importance of the characteristics of the specific technology and the profound effects it has had on its surroundings. In contrast to predominant ubiquitous computing research that mainly explores mobile applications, this thesis also shows how the increased embeddedness of IT makes technology an invisible but ever-present part of everyday work practices. Digitalized equipment with embedded technology thus raises not only novel opportunities but also novel challenges for both users and researchers.

We can design IT solutions today where people close to the technology have no access to or awareness of it. People can be monitored without visual cues revealing the monitoring. Furthermore, developing or using an IT-enabled service is not merely about developing/using a technology or a system; it also involves issues about the technology’s value creation, its ownership, competencies and customer relationships. IT and services should thus not be considered as separate and subsequent processes: they are deeply intertwined and mutual. This thesis thus suggests that digitalized equipment with embedded technology deserves critical scrutiny.

Place, publisher, year, edition, pages
Umeå: Institutionen för informatik, Umeå universitet, 2010. 105 p.
Series
Research reports in informatics, ISSN 1401-4572 ; 02
Keyword
boundary-spanning practices, e-maintenance, industry, information technology, IT-enabled services, remote diagnostics systems, ubiquitous computing
National Category
Computer and Information Sciences
Identifiers
urn:nbn:se:umu:diva-33717 (URN)978-91-7459-003-6 (ISBN)
Public defence
2010-06-04, MA 121, MIT huset, Umeå universitet, Umeå, 13:00 (Swedish)
Opponent
Supervisors
Available from: 2010-05-12 Created: 2010-05-04 Last updated: 2018-01-12Bibliographically approved
Jonsson, K., Levén, P. & Holmström, J. (2010). From reactive to predictive e-maintenance: Investigating opportunities and challanges associated with design and implementation of remote diagnostics services. In: eMaintenance 2010. Paper presented at 1st International Workshop and Congress on eMaintenance, Luleå 2010, 22-24 juni.. Luleå: Luleå tekniska universitet.
Open this publication in new window or tab >>From reactive to predictive e-maintenance: Investigating opportunities and challanges associated with design and implementation of remote diagnostics services
2010 (English)In: eMaintenance 2010, Luleå: Luleå tekniska universitet , 2010Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Luleå: Luleå tekniska universitet, 2010
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-34759 (URN)
Conference
1st International Workshop and Congress on eMaintenance, Luleå 2010, 22-24 juni.
Available from: 2010-06-16 Created: 2010-06-16 Last updated: 2011-12-20
Jonsson, K. (2010). Making IT visible: the paradox of ubiquitous services in practice. In: Holmström, Jonny, Wiberg, Mikael & Lund, Andreas (Ed.), Industrial informatics design, use and innovation: perspectices and services. Hershey: IGI Global.
Open this publication in new window or tab >>Making IT visible: the paradox of ubiquitous services in practice
2010 (English)In: Industrial informatics design, use and innovation: perspectices and services / [ed] Holmström, Jonny, Wiberg, Mikael & Lund, Andreas, Hershey: IGI Global , 2010Chapter in book (Other (popular science, discussion, etc.))
Place, publisher, year, edition, pages
Hershey: IGI Global, 2010
Identifiers
urn:nbn:se:umu:diva-33719 (URN)10.4018/978-1-61520-692-6 (DOI)9781615206926, 9781615206933 (ISBN)
Available from: 2010-05-04 Created: 2010-05-04 Last updated: 2010-05-04Bibliographically approved
Brax, S. A. & Jonsson, K. (2009). Developing integrated solution offerings for remote diagnostics: a comparative case study of two manufacturers. International Journal of Operations & Production Management, 29(5), 539-560.
Open this publication in new window or tab >>Developing integrated solution offerings for remote diagnostics: a comparative case study of two manufacturers
2009 (English)In: International Journal of Operations & Production Management, ISSN 0144-3577, E-ISSN 1758-6593, Vol. 29, no 5, 539-560 p.Article in journal (Refereed) Published
Abstract [en]

Purpose – This paper analyzes two manufacturing firms entering condition based maintenance business reveals the complex nature of establishing integrated solutions. Existing literature on integrated solutions is contrasted critically against empirical findings. Design/methodology/approach – Descriptive, comparative case study focuses on solution offerings in two different companies. The data consist of 57 thematic interviews of both manufacturer and customer representatives and company documents. Findings – In integrated solutions, value is created incrementally through the customer-provider co-production process. Building integrated solutions business requires managing the interdependence of the solution components – both within the provider company and the offering, and between the provider and the client – to enable this collaborative process. Research limitations/implications – The case studies were first conducted separately and later compared. However, despite some minor differences in case methodologies, no problems were encountered in the comparative analysis of the data sets. Originality/value – The paper departs from the canons of earlier literature as it proposes a revised definition for integrated solution offerings; it emphasizes balanced amalgamation of multiple perspectives instead of just replacing the old ones; it questions the view of solutions development as a straight-forward implementation process; and it switches perspective from the manufacturer to the business of the client as the main system.

Keyword
Industrial services, Maintenance programmes, Manufacturing industries, After sales service
Identifiers
urn:nbn:se:umu:diva-24492 (URN)10.1108/01443570910953621 (DOI)
Projects
ProcessIT
Available from: 2009-12-08 Created: 2009-07-01 Last updated: 2017-12-13Bibliographically approved
Organisations

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