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Jonsson, Katrin
Publications (10 of 24) Show all publications
Saarikko, T., Jonsson, K. & Burström, T. (2019). Software platform establishment: effectuation and entrepreneurial awareness. Information Technology and People, 32(3), 579-602
Open this publication in new window or tab >>Software platform establishment: effectuation and entrepreneurial awareness
2019 (English)In: Information Technology and People, ISSN 0959-3845, E-ISSN 1758-5813, Vol. 32, no 3, p. 579-602Article in journal (Refereed) Published
Abstract [en]

Purpose: Faced with environments rife with technological uncertainties, software platforms have gained interest as enablers of innovative businesses and development processes. While extant research has focused on mature platforms, the authors know less about the early phases in a platform’s life cycle. Drawing inspiration from the effectual perspective on entrepreneurship, the purpose of this paper is to further the understanding of how software platforms are established.

Design/methodology/approach: The authors develop a framework that describes four types of entrepreneurial awareness and then apply it to a qualitative case study of a platform that has emerged from the initial “creation” phase and is now in a period of rapid growth.

Findings: The study indicates that successful establishment of a software platform depends upon the provider’s ability to integrate business acumen with technical proficiency and leverage these combined skills to ensure short-term viability and long-term relevance in the market.

Research limitations/implications: This paper contributes to literature on platform strategy, which has previously focused on mature platforms, by addressing entrepreneurial behavior during a software platform’s establishment. As it is based on a single qualitative study, additional studies of different platforms are needed to verify the results.

Originality/value: The paper highlights the dependence of software platform establishment on the ability to enact both explorative and exploitative activity patterns, and embrace both strategic foresight and systemic insight cognitive patterns. The combined patterns of activity and cognition form four types of awareness, pertaining to markets, resources, technology and contexts.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019
Keywords
Skills, Case study, Business value of IT, Small and medium sized enterprises (SMEs)
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-160956 (URN)10.1108/ITP-11-2016-0285 (DOI)000479216300005 ()
Available from: 2019-06-26 Created: 2019-06-26 Last updated: 2019-10-14Bibliographically approved
Jonsson, K., Mathiassen, L. & Holmström, J. (2018). Representation and mediation in digitalized work: evidence from maintenance of mining machinery. JIT. Journal of information technology (Print), 33(3), 216-232
Open this publication in new window or tab >>Representation and mediation in digitalized work: evidence from maintenance of mining machinery
2018 (English)In: JIT. Journal of information technology (Print), ISSN 0268-3962, E-ISSN 1466-4437, Vol. 33, no 3, p. 216-232Article in journal (Refereed) Published
Abstract [en]

The increased digitalization of work results in practices that are increasingly networked and knowledge-based. As such, we need to continuously inquire how digital technology leads to changes in work and not be content knowing that it leads to change. This paper contributes to advancing such knowledge through an analysis of digitalized condition-based maintenance of machinery in a Swedish iron ore mine. Drawing on the distinction between digital representation and digital meditation figurations of human and material agency, we analyze how the distributed network of workers used a diverse portfolio of digital technologies to make complex knowledge-based decisions on when and how to maintain the mining machinery. We combine these empirical insights with extant literature to advance a new theoretical perspective on how key characteristics of digital technologies are implicated in networked, knowledge-based work practices.

Place, publisher, year, edition, pages
Springer, 2018
Keywords
condition-based maintenance, figuration, digital representation, digital mediation
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-151082 (URN)10.1057/s41265-017-0050-x (DOI)000445906900004 ()2-s2.0-85040056961 (Scopus ID)
Available from: 2018-08-24 Created: 2018-08-24 Last updated: 2018-12-13Bibliographically approved
Jonsson, K., Mathiassen, L. & Holmström, J. (2016). The Architecture and Materiality of IT-enabled Services: An Investigation into Appropriation of Remote Diagnostics Technology. In: : . Paper presented at International Conference on Information Systems (ICIS 2016), Dublin, Ireland, December 11-14, 2016. Association for Information Systems
Open this publication in new window or tab >>The Architecture and Materiality of IT-enabled Services: An Investigation into Appropriation of Remote Diagnostics Technology
2016 (English)Conference paper, Published paper (Refereed)
Abstract [en]

This paper develops a theoretical model to examine how IT is appropriated during the co-production of business services. By distinguishing between the service level, information level, and artifact level, the model reveals the dual affordances of IT in the context of business services. The mediating affordances are expressed through heterogeneous portfolios of IT artifacts and the tensions between their intended and actual usage. In contrast, the mediated affordances are expressed through diverse signs and the tensions between intended and perceived meanings. The detailed workings of this model are illustrated by a field study of a remote diagnostics service for machinery within the mining industry. We suggest that the model facilitates a deeper understanding of how IT is appropriated during co-production of business services. At the same time, we add to the emerging literature on materiality by revealing the unique characteristics that IT confers on social action.

Place, publisher, year, edition, pages
Association for Information Systems, 2016
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-126091 (URN)
Conference
International Conference on Information Systems (ICIS 2016), Dublin, Ireland, December 11-14, 2016
Available from: 2016-09-28 Created: 2016-09-28 Last updated: 2019-03-01Bibliographically approved
Saarikko, T., Jonsson, K. & Burström, T. (2014). Towards an understanding of entrepreneurial alertness in the formation of platform ecosystems. In: 22nd European Conference on Information Systems (ECIS), Tel Aviv, June 9-11,  2014: . Paper presented at European Conference on Information Systems.
Open this publication in new window or tab >>Towards an understanding of entrepreneurial alertness in the formation of platform ecosystems
2014 (English)In: 22nd European Conference on Information Systems (ECIS), Tel Aviv, June 9-11,  2014, 2014Conference paper, Published paper (Refereed)
Abstract [en]

In platform ecosystems, the platform provider seeks to derive increasing returns over time as the ecosystem of backing actors grows more numerous. While a growing body of research has addressed the ecosystem strategies of large enterprises, less attention has been paid to small firms in the role of platform providers. As small firms do not possess the resources of large enterprises, they are not in a position to ignore the importance of immediate returns needed for the viability of the firm. In a case study, we study the entrepreneurial alertness of a small technology-based firm in promoting a platform for machine-to-machine communication. Our results suggest that balancing increasing and immediate returns requires a variety of entrepreneurial activities that encompasses strategic foresight and systemic insight on one hand, and explorative and exploitative actions on the other. This paper contributes to our understanding of platform ecosystems by addressing the strategies of a small firm as an emerging platform provider.

Keywords
Platform ecosystems, entrepreneurial alertness, small and medium sized enterprises, case study
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-89880 (URN)
Conference
European Conference on Information Systems
Available from: 2014-06-13 Created: 2014-06-13 Last updated: 2018-06-07Bibliographically approved
Jonsson, K. & Levén, P. (2012). A Relevant Issue: Establishing Collaborations with Multiple Practitioners. Systems, Signs & Actions, 6(1), 6-21
Open this publication in new window or tab >>A Relevant Issue: Establishing Collaborations with Multiple Practitioners
2012 (English)In: Systems, Signs & Actions, ISSN 1652-8719, E-ISSN 1652-8719, Vol. 6, no 1, p. 6-21Article in journal (Refereed) Published
Abstract [en]

Practice research involves many different stakeholders who contribute to and derive benefit from the research in different ways. While current practice research has already begun to ex-plore practitioner-researcher collaboration we need to further expand our understanding of how this relationship can be established and be made relevant for multiple practitioners. Against this backdrop, the research question addressed in this paper is: how are practice re-search collaborations established so as to be relevant to a multitude of practitioners with dif-ferent motivations and goals? To address this issue, this paper examines practitioner-researcher collaborations in a large-scale regional innovation network, ProcessIT Innovations. Practice research provides good opportunities for fruitful collaborations between practitioners and researchers; however, the approach requires a dedicated effort to ensure engagement and relevance in the long-term. In practice projects it is necessary to expend a great deal of effort on facilitating practitioner-researcher collaboration and on managing the diverse set of agen-das involved. Our results show that in order to make the collaborations relevant to practition-ers it is important to develop the sensing capacity to detect problems and issues in the local practices. In order to enable this capacity in ProcessIT, former practitioners were hired. More-over, our results show that contributions to local as well as general practices can be organised within an innovation system by forming branch clusters and by involving end-user and suppli-er companies in the projects.

Place, publisher, year, edition, pages
Linköping University Electronic Press, 2012
Keywords
Practice research, Practitioner-researcher collaboration, General practice, Local practice, Relevance
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-80530 (URN)
Note

This paper is developed from the previous publication: Jonsson K & Levén P (2012) A relevant issue: Six years’ experience of organizing practice - research collaborations in Process IT innovations, accepted to the International Workshop on IT Artefact Design & Work Practice Intervention, Barcelona.

Available from: 2013-09-20 Created: 2013-09-20 Last updated: 2018-06-08Bibliographically approved
Jonsson, K. & Levén, P. (2012). A Relevant Issue: Six Years’ Experience of Organizing Practice - Research Collaborations in Process IT Innovations. Paper presented at A Pre-ECIS and AIS SIG Prag Workshop onIT Artefact Design & Workpractice Intervention, June 10, Barcelona.
Open this publication in new window or tab >>A Relevant Issue: Six Years’ Experience of Organizing Practice - Research Collaborations in Process IT Innovations
2012 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Practice research involves many different actors that contribute to and gain benefit of the research in different ways. While current practice research has started to explore practitioner - researcher collaboration we need to deepen our understanding of how this relation can be established and be relevant for multiple stakeholders. Against this backdrop, the objectives of this paper are 1) to provide new insights into how practitioner - researcher collaborations can be established within a regional innovation network persisting of a multitude of actors with different motives and goals; and 2) to explore how such a practitioner - researcher collaboration can pursue to be relevant for all actors. To address these objectives, this paper examine practitioner - researcher collaborations in a large-scale regional innovation network, ProcessIT Innovations. Practice research provides good opportunities to fruitful collaborations between practitioners and researchers. But the approach requires a dedicated effort to ensure engagement and relevance in the long run. In practice projects it is necessary to spend major efforts on facilitating practitioner- researcher collaboration and on managing the diverse set of agendas involved. Three lessons from ProcessIT, organize arenas for contributions, implement sense capacity and implement procedures for diagnosing relevance, present our approach of how to balance these interests by ensuring relevance – a relevant issue for all practice research efforts.

National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-60264 (URN)
Conference
A Pre-ECIS and AIS SIG Prag Workshop onIT Artefact Design & Workpractice Intervention, June 10, Barcelona
Available from: 2012-10-16 Created: 2012-10-08 Last updated: 2018-06-08Bibliographically approved
Al-Jumaili, M., Rauhala, V., Jonsson, K., Ramin, K. & Parida, A. (2011). Aspects of Data Quality in eMaintenance: A case study of process industry in northern Europe. Paper presented at World Congress on Engineering Asset Management, October 2-5, Cincinnati, OH, USA.
Open this publication in new window or tab >>Aspects of Data Quality in eMaintenance: A case study of process industry in northern Europe
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2011 (English)Conference paper, Published paper (Refereed)
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-50739 (URN)
Conference
World Congress on Engineering Asset Management, October 2-5, Cincinnati, OH, USA
Available from: 2011-12-20 Created: 2011-12-20 Last updated: 2018-06-08Bibliographically approved
Jonsson, K., Holmström, J. & Levén, P. (2011). Organizational dimensions of e-maintenance: a multi-contextual perspective. International Journal of Systems Assurance Engineering and Management, 1(3), 210-218
Open this publication in new window or tab >>Organizational dimensions of e-maintenance: a multi-contextual perspective
2011 (English)In: International Journal of Systems Assurance Engineering and Management, ISSN 0975-6809, E-ISSN 0976-4348, Vol. 1, no 3, p. 210-218Article in journal (Refereed) Published
Abstract [en]

A key objective for e-maintenance efforts is to align maintenance processes with business- and operational processes in order to reach organizational objectives. In the context of the process- and manufacturing industry a key objective for firms is to avoid downtime and to make sure all critical production equipment is up and running. To this end, e-maintenance has become increasingly important for the process- and manufacturing industry. Successful e-maintenance is realized by the organizational use of advanced information technology-solutions which aims at moving maintenance work from being primarily reactive (e.g. to react and respond to equipment breakdowns) to predictive (e.g. to predict when equipment are in need of maintenance before it breaks down). Building on a collaborative project with industrial organizations in the pulp and paper and the mining industry this paper explores organizational opportunities and challenges associated with the design and implementation of IT-based services for remote diagnostics of industrial equipment. We observe opportunities and challenges related to organizational innovation and learning. The paper introduces a multi-contextual perspective to better understand the opportunities and challenges associated with organizational learning and innovation. We argue that in order for e-maintenance services to be successful it must not only build on leading-edge technological solutions but also be built on an explicit model for how the maintenance work is organized and how e-maintenance efforts are aligned with overall organizational objectives.

Place, publisher, year, edition, pages
Springer, 2011
Keywords
Preventive maintenance, Remote diagnostics services, Remote diagnostics systems, Multi-contextual, Service delivery
National Category
Communication Studies Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-43272 (URN)10.1007/s13198-011-0043-z (DOI)
Available from: 2011-04-26 Created: 2011-04-26 Last updated: 2019-01-30Bibliographically approved
Jonsson, K., Holmström, J., Lyytinen, K. & Nilsson, A. (2010). Desituating context in ubiquitous computing: Exploring strategies for the use of remote diagnostic systems for maintenance work. International Journal of Actor-Network Theory and Technological Innovation (IJANTTI), 2(3), 40-55, Article ID 4.
Open this publication in new window or tab >>Desituating context in ubiquitous computing: Exploring strategies for the use of remote diagnostic systems for maintenance work
2010 (English)In: International Journal of Actor-Network Theory and Technological Innovation (IJANTTI), ISSN 1942-535X, Vol. 2, no 3, p. 40-55, article id 4Article in journal (Refereed) Published
Abstract [en]

Context awareness forms a core concern in ubiquitous computing and goes hand in hand with today’s extensive use of sensor technologies. This paper focuses on the use of sensors as part of remote diagnostic systems (RDS) in industrial organizations. The study shows that the process of desituating context, that is, capturing context and transferring it to another context, is critical for the successful use of the technology. The processes of capturing and transferring context are explored in industrial maintenance work through interviews with suppliers and users of RDS. To successfully manage the desituation of context, industrial organizations must find strategies of creating and managing a center of calculation, a center where the captured contexts meet and merge. To enable the long-distance control of the equipment, all data must be compiled into one manageable view without losing the specifics of the local contexts. The data collection must be designed with this in mind. Moreover, to bridge the gap between the digital and the physical world created by the new way of organizing the maintenance work, a new kind of maintenance network must be formed, one in which local technicians’ practices are reconfigured and instituted.

Place, publisher, year, edition, pages
IGI Global, 2010
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-36925 (URN)10.4018/jantti.2010070104 (DOI)
Available from: 2010-10-14 Created: 2010-10-14 Last updated: 2019-01-31Bibliographically approved
Jonsson, K. (2010). Digitalized industrial equipment: an investigation of remote diagnostics services. (Doctoral dissertation). Umeå: Institutionen för informatik, Umeå universitet
Open this publication in new window or tab >>Digitalized industrial equipment: an investigation of remote diagnostics services
2010 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

With the ubiquity of digitalization, digital convergence of applications, devices, networks and artifacts presents both challenges and opportunities for individuals, organizations and society. Physical artifacts that were not digital in the recent past are now increasingly becoming intertwined with digital components, providing them with digital capabilities. As a consequence, vast amounts of information that used to be invisible can now be captured, digitized and used in new places and novel ways. Organizations thus seek to innovate IT-enabled services based upon the flows of information across both internal and external organizational boundaries. Because IT-enabled services support organizational actors in communicating and collaborating both inside and outside the organizations’ boundaries, they can also assimilate and diffuse knowledge across these boundaries.

The thesis is a collection of five papers and a cover paper reporting an exploration of the role of digitalized equipment in boundary-spanning practices as a contribution to the design and implementation of IT-enabled services. Three embedded case studies of Swedish industrial organizations provide an opportunity to address the research question. The findings are based on studies of remote diagnostics services for industrial equipment enabled by remote diagnostics systems, an application family within ubiquitous computing.

The thesis illustrates that remote diagnostics systems have a profound impact on how organizational boundaries that were drawn as ‘cross-overs’ are becoming less limited by constraints of time, space and the type of data shared. These systems permit workers at remote sites to gain access to information about external dispersed equipment and production processes. They also create new boundaries between entities that were not previously connected and across existing boundaries with new information and knowledge. This thesis gives insight into how such information sharing across boundaries may leverage multicontextual practices.

This thesis contributes to the existing literature with the development of a conceptual apparatus for understanding how embedded technology transforms boundary-spanning practices from a pure social activity to a boundary-spanning assemblage. Boundary spanning is an increasingly complex sociomaterial practice that fundamentally rests on technology as well as human competencies. The technology is deeply intertwined in the boundary-spanning activity as the sensors installed in the monitored equipment serve as the remote technicians’ eyes and ears. Together, the technology and the technicians form a boundary-spanning assemblage.

While information systems research has called for attention to the ‘IT artifact’, this thesis underscores the importance of the characteristics of the specific technology and the profound effects it has had on its surroundings. In contrast to predominant ubiquitous computing research that mainly explores mobile applications, this thesis also shows how the increased embeddedness of IT makes technology an invisible but ever-present part of everyday work practices. Digitalized equipment with embedded technology thus raises not only novel opportunities but also novel challenges for both users and researchers.

We can design IT solutions today where people close to the technology have no access to or awareness of it. People can be monitored without visual cues revealing the monitoring. Furthermore, developing or using an IT-enabled service is not merely about developing/using a technology or a system; it also involves issues about the technology’s value creation, its ownership, competencies and customer relationships. IT and services should thus not be considered as separate and subsequent processes: they are deeply intertwined and mutual. This thesis thus suggests that digitalized equipment with embedded technology deserves critical scrutiny.

Place, publisher, year, edition, pages
Umeå: Institutionen för informatik, Umeå universitet, 2010. p. 105
Series
Research reports in informatics, ISSN 1401-4572 ; 02
Keywords
boundary-spanning practices, e-maintenance, industry, information technology, IT-enabled services, remote diagnostics systems, ubiquitous computing
National Category
Computer and Information Sciences
Identifiers
urn:nbn:se:umu:diva-33717 (URN)978-91-7459-003-6 (ISBN)
Public defence
2010-06-04, MA 121, MIT huset, Umeå universitet, Umeå, 13:00 (Swedish)
Opponent
Supervisors
Available from: 2010-05-12 Created: 2010-05-04 Last updated: 2018-06-08Bibliographically approved
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