umu.sePublications
Change search
Link to record
Permanent link

Direct link
BETA
Holmström, Jonny
Alternative names
Publications (10 of 99) Show all publications
Nylén, D. & Holmström, J. (2019). Digital innovation in context: Exploring serendipitous and unbounded digital innovation at the church of Sweden. Information Technology and People, 32(3), 696-714
Open this publication in new window or tab >>Digital innovation in context: Exploring serendipitous and unbounded digital innovation at the church of Sweden
2019 (English)In: Information Technology and People, ISSN 0959-3845, E-ISSN 1758-5813, Vol. 32, no 3, p. 696-714Article in journal (Refereed) Published
Abstract [en]

Purpose: The purpose of this paper is to investigate how digital innovation processes emerge and evolve in organizational settings, and how serendipitous and unbounded digital innovations affect organizations' overall digital directions.

Design/methodology/approach: The authors draw on an interpretive case study of the Church of Sweden, tracing in detail the design, deployment and governance of an interactive website for digital prayer, the Prayer Web (PW).

Findings: The findings show how the site came about in a serendipitous manner, created by an advertising agency as part of a marketing campaign. In turn, the unbounded nature of digital innovation was revealed as the wide and rapid adoption of the PW raised issues concerning the church's overall digital direction linked to centralized control, as well as the nature and role of pastors, prayer and communities, as the site allowed people to post prayers and spread their messages (initially with no moderation).

Originality/value: The authors explore the serendipitous and unbounded ways in which digital innovation emerged and evolved in a traditional organization with a long legacy as an important societal institution. The paper contributes by generating rich insights on the role of the distinct aspects of digital technology in serendipitous and unbounded digital innovation. It particularly highlights how the editability and reprogrammability of digital artifacts triggered unexpected new behaviors and governance requirements in the organization under study. The authors encourage further research into the interrelationship between multiple unbounded and serendipitous digital innovations in an organization over time.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019
Keywords
Case study, IT artifact, IT innovation, Interpretivist research
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-162691 (URN)10.1108/ITP-05-2017-0148 (DOI)000479216300010 ()
Available from: 2019-08-26 Created: 2019-08-26 Last updated: 2019-08-26Bibliographically approved
Arumugam Malar, D., Arvidsson, V. & Holmström, J. (2019). Digital Transformation in Banking: Exploring Value Co-Creation in Online Banking Services in India. Journal of Global Information Technology Management, 22(1), 7-24
Open this publication in new window or tab >>Digital Transformation in Banking: Exploring Value Co-Creation in Online Banking Services in India
2019 (English)In: Journal of Global Information Technology Management, ISSN 1097-198X, Vol. 22, no 1, p. 7-24Article in journal (Refereed) Published
Abstract [en]

Information Technology (IT) use has the potential to enhance firms' capacity to build and sustain competitive advantages. Though a rich literature notes how IT use continues to change the nature, scale, and scope of service delivery, surprisingly few studies have addressed the digital transformation processes through which the introduction of new IT-enabled online services are introduced in firms and industries. To address this issue, we identify and examine the processes through which IT may create or impair business value in service processes. To theorize these processes, we adopt a service-dominant logic perspective that views the customer as a co-creator of firm value and analyze some observed risks, tensions, and socio-technical challenges associated with the introduction of an online banking service system in India. Drawing on the findings, we present implications for IT strategy research and discuss in particular how firms can avoid unexpected value destruction when they increase customer participation in the delivery of online services to create value.

Place, publisher, year, edition, pages
Routledge, 2019
Keywords
Service-dominant logic, value co-creation, online banking
National Category
Business Administration
Identifiers
urn:nbn:se:umu:diva-156894 (URN)10.1080/1097198X.2019.1567216 (DOI)000458568100002 ()
Available from: 2019-03-11 Created: 2019-03-11 Last updated: 2019-03-11Bibliographically approved
Sandberg, J., Holmström, J. & Lyytinen, K. (2019). Digital transformation of ABB through platforms: the emergence of hybrid architecture in process automation. In: Nils Urbach, Maximilian Röglinger (Ed.), Digitalization cases: how organizations rethink their business for the digital age (pp. 273-291). Cham: Springer
Open this publication in new window or tab >>Digital transformation of ABB through platforms: the emergence of hybrid architecture in process automation
2019 (English)In: Digitalization cases: how organizations rethink their business for the digital age / [ed] Nils Urbach, Maximilian Röglinger, Cham: Springer, 2019, p. 273-291Chapter in book (Refereed)
Abstract [en]

(a) Situation faced: ABB faced four decades of successive digitization of core technology in the process automation business, i.e., platform technology for process control. The infusion of digital technology into the physical production environment generated recurrent disruptions of the business model calling for drastic adjustments that lead to an emergent transformation process. Digitization of ABB’s business scaled and traversed multiple social and technical settings whereby the platform evolved from product-focused into sustaining a digital ecosystem comprising a complex system of actors and value generation processes.

(b) Action taken: Successive digitization with four distinct strategic foci; (1) replacement of analogue equipment for digitally enabled efficiency in restricted and well defined products and processes, (2) internal integration of information systems for efficiency in maintenance and engineering, (3) open and semi-open boundary resources for improved data integration and information services with critical partners, and (4) orchestration and adaptation of externally induced technical innovation on the platform to enable data-driven operations.

(c) Results achieved: ABB transformed their operations and successfully adapted to digital disruption by adopting new business models. The company managed the threat of digital disruption by newcomers and incumbents in the software industry, despite the constant dissolution of product boundaries and the risk of unbundling of value creation. ABB is now a global leader in the process automation industry, and the digital agenda and capabilities have been integrated into the mission and business model.

(d) Lessons learned: (1) Physical and digital architecture enables different dynamics (episodic change vs. emergence), hybrid architecture is subject to clashes between these logics. (2) Digitalization is cumulative and emergent. In this case, it happened across four phases categorized by shifts in functional levels, decision rights, combinatorial options, boundary configurations and value propositions. (3) Since digitalization inverts the organization’s strategic emphasis, collaboration across boundaries becomes a pivotal capability to succeed. (4) Through new functionality and more sophisticated responses, digitalization increases organizational capacity to deal with complexity, but also triggers new types of stimuli. (5) When faced with significant tensions, signals from management generate amplifying deviation loops with unexpected consequences (butterfly effect).

Place, publisher, year, edition, pages
Cham: Springer, 2019
Series
Management for Professionals, ISSN 2192-8096, E-ISSN 2192-810X
National Category
Information Systems, Social aspects
Research subject
computer and systems sciences
Identifiers
urn:nbn:se:umu:diva-152626 (URN)10.1007/978-3-319-95273-4_14 (DOI)9783319952727 (ISBN)9783319952734 (ISBN)
Funder
Marianne and Marcus Wallenberg Foundation
Available from: 2018-10-16 Created: 2018-10-16 Last updated: 2019-06-10Bibliographically approved
Öbrand, L., Augustsson, N.-P., Mathiassen, L. & Holmström, J. (2019). The interstitiality of IT risk: an inquiry into information systems development practices. Information Systems Journal, 29(1), 97-118
Open this publication in new window or tab >>The interstitiality of IT risk: an inquiry into information systems development practices
2019 (English)In: Information Systems Journal, ISSN 1350-1917, E-ISSN 1365-2575, Vol. 29, no 1, p. 97-118Article in journal (Refereed) Published
Abstract [en]

Information systems development (ISD) has been part of the core of information systems for over 40 years. Throughout its history, the issue of risk has been closely related to ISD projects, and significant efforts have been made by researchers and practitioners to improve their quality. While important headway has been made in assessing and resolving ISD risk, the literature shows that new and salient risks emerge outside the scope of extant risk management regimes. As a consequence, organizations still struggle with leveraging new tech- nology as projects continue to fail at almost the same rate, albeit for different reasons. Understood as the distinction between reality and possibility, risk is inherently intertwined with practice and rooted in the knowledge, goals, power, and values of specific actors in particular contexts. Hence, to understand how risks emerge, we present a longitudinal case study in which we trace the origin and locus of risks in contemporary ISD practices. We draw on these insights to theorize information technology risk as increasingly inter- stitial, originating from sources positioned in between established practices and therefore outside the scope of conventional risk anal- yses. In conclusion, we discuss interstitial risks as an important form of emergent risk with implications for both research and practice.

Place, publisher, year, edition, pages
John Wiley & Sons, 2019
Keywords
risk management, interstitiality, emergence, ISD
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-154441 (URN)10.1111/isj.12178 (DOI)000452626400005 ()2-s2.0-85042562406 (Scopus ID)
Available from: 2018-12-18 Created: 2018-12-18 Last updated: 2019-09-05Bibliographically approved
Mankevich, V., Holmström, J. & McCarthy, I. P. (2019). Why Zlatan Ibrahimović is Bigger Than Manchester United: Investigating Digital Traces in Co-branding Processes on Social Media Platforms. In: Proceedings of the 52nd Hawaii International Conference on System Sciences: . Paper presented at Hawaii International Conference on System Sciences, 2019, 8-11 January, Maui, USA (pp. 2729-2738).
Open this publication in new window or tab >>Why Zlatan Ibrahimović is Bigger Than Manchester United: Investigating Digital Traces in Co-branding Processes on Social Media Platforms
2019 (English)In: Proceedings of the 52nd Hawaii International Conference on System Sciences, 2019, p. 2729-2738Conference paper, Published paper (Refereed)
Abstract [en]

The purpose of this study is to examine the co-branding activity on social media platforms, particularly in regard to company-employee relationship. We conducted a case study of co-branding on Instagram involving the soccer club Manchester United and the soccer player Zlatan Ibrahimović. We performed sentiment and emotional tone analysis, assessed intersection of the audience and illustrated non-verbal communication used by social media users. We demonstrated how the soccer club failed to capitalize on co-branding activity as measured through consolidating the audience, generating consistent emotional response, and creating a coherent message. This paper contributes to social media management research by illustrating the difficulties associated with co-branding between personal and corporate brands as well asynchronous communication. Further, our use of digital traces and computational analysis illustrates how access to social media can illuminate research activities and provide insight about online communication.

Keywords
computational methods, digital traces, social media management, social media, co-branding, Social Media Management in Big Data Era, Digital and Social Media
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-155553 (URN)978-0-9981331-2-6 (ISBN)
Conference
Hawaii International Conference on System Sciences, 2019, 8-11 January, Maui, USA
Available from: 2019-01-21 Created: 2019-01-21 Last updated: 2019-09-03Bibliographically approved
Mankevich, V., Holmström, J. & Lindberg, A. (2018). Better Safe Than Sorry?: Investigating Big Data Evangelists and Their Value Propositions. In: : . Paper presented at Academy of Management Specialized Conference: Big Data and Managing in a Digital Economy, Surrey, April 18-20, 2018.
Open this publication in new window or tab >>Better Safe Than Sorry?: Investigating Big Data Evangelists and Their Value Propositions
2018 (English)Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

In this study, we investigate value proposition offered by big data evangelists – zealous advocates for big data analytics. By applying Competing Value Framework, we analyze the communications of the market leader in data analysis and visualization applications. Surprisingly, our analysis shows how big data evangelist relies on a "safe" value proposition by focusing on potential gains in operational efficiency, rather than addressing more ambitious categories, such as flexibility, learning, and cohesion. We describe potential challenges in the “safe” approach to big data value proposition and suggest promising directions for future research.

Keywords
Business Analytics, Value of IT, Technological Evangelism, Competing Values Framework, Big Data
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-147771 (URN)
Conference
Academy of Management Specialized Conference: Big Data and Managing in a Digital Economy, Surrey, April 18-20, 2018
Available from: 2018-05-17 Created: 2018-05-17 Last updated: 2019-09-04
Öbrand, L., Holmström, J. & Mathiassen, L. (2018). Between a rock and a hard place: facing dilemmas in IT risk management. Journal of Information Technology Theory and Application, 19(3), 22-44
Open this publication in new window or tab >>Between a rock and a hard place: facing dilemmas in IT risk management
2018 (English)In: Journal of Information Technology Theory and Application, ISSN 1552-6496, E-ISSN 1532-4516, Vol. 19, no 3, p. 22-44Article in journal (Refereed) Published
Abstract [en]

In this paper, we extend IT risk management theory using evidence gleaned from IT-enabled process management in a Swedish pulp and paper factory. Our analyses of risk management practices in the factory’s core process revealed surprising insights. As organizational actors managed process related IT risks to ensure that the core production process was running 24/7, they generated strategic IT risks that threatened the sustainability of the process infrastructure. However, they could not manage these strategic risks without jeopardizing the 24/7 operation. Hence, they inadvertently found themselves between a rock and a hard place where they could not mitigate one high priority risk without generating another. Drawing on practice theory, we explain the observed risk management practices, introduce the notion of risk dilemmas, and discuss the practice-based view of risk as a useful approach to advancing IT risk management theory.

Place, publisher, year, edition, pages
Association for Information Systems, 2018
Keywords
Risk, Risk Management, Practice Theory, Information Technology
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-110659 (URN)
Note

Originally included in thesis in manuscript form

Available from: 2015-10-26 Created: 2015-10-26 Last updated: 2018-12-18Bibliographically approved
Arvidsson, V. & Holmström, J. (2018). Digitalization as a strategy practice: what is there to learn from strategy as practice research?. In: Robert D. Galliers and Mari-Klara Stein (Ed.), The Routledge companion to management information systems: (pp. 218-231). Abingdon: Routledge
Open this publication in new window or tab >>Digitalization as a strategy practice: what is there to learn from strategy as practice research?
2018 (English)In: The Routledge companion to management information systems / [ed] Robert D. Galliers and Mari-Klara Stein, Abingdon: Routledge, 2018, p. 218-231Chapter in book (Refereed)
Place, publisher, year, edition, pages
Abingdon: Routledge, 2018
Series
Routledge companions in business, management and accounting
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-145282 (URN)9781138666450 (ISBN)9781315619361 (ISBN)
Available from: 2018-02-26 Created: 2018-02-26 Last updated: 2018-12-11Bibliographically approved
Öbrand, L., Holmström, J. & Newman, M. (2018). Navigating Rumsfeld's quadrants: A performative perspective on IT risk management. Technology in society, 53, 1-8
Open this publication in new window or tab >>Navigating Rumsfeld's quadrants: A performative perspective on IT risk management
2018 (English)In: Technology in society, ISSN 0160-791X, E-ISSN 1879-3274, Vol. 53, p. 1-8Article in journal (Refereed) Published
Abstract [en]

In this paper, we contribute to risk management theory by investigating the internal dynamics of IT risks in contemporary organizations. We explore how digitization of previously physical organizational con- texts trigger risk by conceptualizing risk management from a performative perspective and the assumption that risks are sociomaterial by nature. Through an exploratory case study of the risk man- agement practices at a paper and pulp factory, we analyze the different epistemic strategies employed by the practitioners as proactive, reactive and adaptive. We discuss how and why these strategies emerge as a result of the sociomaterial configurations. 

Place, publisher, year, edition, pages
Elsevier, 2018
Keywords
Risk, Digital technologies, Practice, Case study
National Category
Information Systems, Social aspects
Research subject
Computer and Information Science
Identifiers
urn:nbn:se:umu:diva-144195 (URN)10.1016/j.techsoc.2017.09.009 (DOI)000432467300001 ()
Available from: 2018-01-25 Created: 2018-01-25 Last updated: 2018-06-27Bibliographically approved
Jonny, H. (2018). Recombination in digital innovation: Challenges, opportunities, and the importance of a theoretical framework. Information and organization, 28(2), 107-110
Open this publication in new window or tab >>Recombination in digital innovation: Challenges, opportunities, and the importance of a theoretical framework
2018 (English)In: Information and organization, ISSN 1471-7727, E-ISSN 1873-7919, Vol. 28, no 2, p. 107-110Article in journal (Refereed) Published
Abstract [en]

In this article I argue that the quest to establish digital innovation as a research domain is hindered by three challenges. As digital innovation research we are too often: a) reifying the agency of digital innovation actors; b) developing explanations of digital innovation detached from the specifics of digital technology, and c) developing overly specific explanations of digital innovation. I begin by providing a brief overview of the recombination perspective and considering why this perspective holds great appeal in the digital age. I then engage with Henfridsson et al.'s (2018) value spaces framework as a platform for framing value creation and value capture in relation to recombination in digital innovation. Next, I push Henfridsson et al.'s arguments one step further to discuss them in relation to what I consider to be the key challenges for digital innovation research. Illustrating with some of my own recent projects, I suggest that in order to fully address these challenges we need to (1) develop explanations of digital innovation acknowledging the complexity of sociomaterial interaction in digital innovation; (2) develop explanations of digital innovation building on the specifics of digital technology, and (3) develop explanations of digital innovation based on an oscillation between the specific and the general. The article concludes by pointing to future challenges and developments for digital innovation research.

National Category
Social Sciences
Research subject
medie- och kommunikationsvetenskap
Identifiers
urn:nbn:se:umu:diva-147725 (URN)10.1016/j.infoandorg.2018.04.002 (DOI)000438325400005 ()2-s2.0-85047019202 (Scopus ID)
Available from: 2018-05-15 Created: 2018-05-15 Last updated: 2018-10-29Bibliographically approved
Organisations

Search in DiVA

Show all publications