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Hjelte, J. & Ineland, J. (2020). Quality in professional encounters with students who have intellectual disabilities: experiences from special needs upper secondary schools in Sweden. European Journal of Special Needs Education
Open this publication in new window or tab >>Quality in professional encounters with students who have intellectual disabilities: experiences from special needs upper secondary schools in Sweden
2020 (English)In: European Journal of Special Needs Education, ISSN 0885-6257, E-ISSN 1469-591XArticle in journal (Refereed) Epub ahead of print
Abstract [en]

The aim of this article is to analyse how professionals in special needs upper secondary schools in Sweden – assistants, teachers and Special Education Needs Coordinators – understand and define quality in their daily interactions with students who have intellectual disabilities. Our analysis draws on data collected via a digital questionnaire, including both open-ended and standardised (Likertscale) questions. In this study, written excerpts from open-ended questions comprised the primary empirical data used in the analysis. 129 respondents provided a total of 289 statements concerning their views on quality in professional encounters. In order to explore the semantic content of the written excerpts, the empirical data were analysed using thematic content analysis. Our findings show that perceptions of quality can be categorised differentiated into three typological themes or aspects: individual, relational and contextual. Our findings also show that differences in responses – both frequency and content – appear to be associated with the respondents' professional affiliation. Based on these findings, the article suggests the need for an established and shared theoretical basis –in education and practice – of what constitutes quality in professional encounters with students who have intellectual disabilities.

Place, publisher, year, edition, pages
Routledge, 2020
Keywords
Intellectual disabilities, special needs, professional encounters
National Category
Pedagogy
Identifiers
urn:nbn:se:umu:diva-169166 (URN)10.1080/08856257.2020.1743411 (DOI)000524571600001 ()
Projects
ORGID
Available from: 2020-03-23 Created: 2020-03-23 Last updated: 2020-04-28
Ineland, J. & Hjelte, J. (2018). Knowing, being or doing?: A comparative study on human service professionals' perceptions of quality in day-to-day encounters with clients and students with intellectual disabilities. Journal of Intellectual Disabilities, 22(3), 246-261
Open this publication in new window or tab >>Knowing, being or doing?: A comparative study on human service professionals' perceptions of quality in day-to-day encounters with clients and students with intellectual disabilities
2018 (English)In: Journal of Intellectual Disabilities, ISSN 1744-6295, E-ISSN 1744-6309, Vol. 22, no 3, p. 246-261Article in journal (Refereed) Published
Abstract [en]

What does it mean to decide, act and behave in a professional manner towards people with intellectual disabilities? This article analyses how professionals from three welfare organizations describe quality in daily encounters with people with intellectual disabilities. Four hundred and twenty-one respondents participated in the study. Our empirical data consisted of written excerpts exclusively. Findings revealed that quality in encounters with people with intellectual disabilities was associated with personal attributes, pertinent knowledge, professional actions and ideological awareness. Findings also show differences in responses, both quantitatively (frequency) and qualitatively (content), which seem to be associated with organization. This reflects that human service organizations, as normative environments, underpin ideas about relevance and appropriateness in day-to-day situations, forming actions and perceptions among its members. Our conclusion is that organizational context needs to be considered to enhance our knowledge on how different categories of professionals view quality and moral worth when working with people with intellectual disabilities.

Place, publisher, year, edition, pages
Sage Publications, 2018
Keywords
human service organizations, intellectual disabilities, quality, professional encounters
National Category
Pedagogy
Identifiers
urn:nbn:se:umu:diva-131973 (URN)10.1177/1744629517694705 (DOI)000442519500004 ()
Projects
ORGID
Available from: 2017-02-27 Created: 2017-02-27 Last updated: 2020-03-25Bibliographically approved
Hjelte, J. (2018). LOKE-boken: en handbok för lokal uppföljning enligt LOKE-modellen. Umeå: Region Västerbotten
Open this publication in new window or tab >>LOKE-boken: en handbok för lokal uppföljning enligt LOKE-modellen
2018 (Swedish)Report (Other (popular science, discussion, etc.))
Abstract [sv]

I handboken diskuteras vad LOKE är för något, men också vad som kan vara bra att tänka på när man planerar och genomför lokal uppföljning enligt LOKE-modellen. Handboken berör modellen i sig, hur man kan gå tillväga för att följa upp och analysera data, men också vad man kan tänka på vid implementering samt hur uppföljning kan vara en del i ett lärande. Återgivningen gör inte anspråk på att vara uttömmande när det gäller vad som finns skrivet inom dessa kunskapsområden. Istället utgår den från mina egna, men också nuvarande och före detta kollegors erfarenheter av vad som kan vara värt att tänka på vid uppföljning med LOKE-modellen.

Place, publisher, year, edition, pages
Umeå: Region Västerbotten, 2018. p. 49
Keywords
Lokal uppföljning, Kvalitet, Socialt arbete
National Category
Sociology
Identifiers
urn:nbn:se:umu:diva-169286 (URN)978-91-982256-5-5 (ISBN)
Available from: 2020-03-31 Created: 2020-03-31 Last updated: 2020-03-31Bibliographically approved
Hjelte, J., Stenling, A. & Westerberg, K. (2018). Youth jobs: young peoples' experiences of changes in motivation regarding engagement in occupations in the Swedish public sector. International Journal of Adolescence and Youth, 23(1), 36-51
Open this publication in new window or tab >>Youth jobs: young peoples' experiences of changes in motivation regarding engagement in occupations in the Swedish public sector
2018 (English)In: International Journal of Adolescence and Youth, ISSN 0267-3843, E-ISSN 2164-4527, Vol. 23, no 1, p. 36-51Article in journal (Refereed) Published
Abstract [en]

This article focuses on the influence of a programme with the purpose of increasing young people’s motivation to engage in professions with labour shortages in the Swedish public sector. The data collection methods used were qualitative and quantitative. The study shows that employment quality (skills, learning opportunities and social interaction) is essential to young people in relation to labour market interventions targeted at professions with labour shortages in the public sector. There appears to be heterogeneity in how young people value different factors. In addition, the motivational profile of young people seems to be an evolving process, but also in what way participation in a programme with focus on professions with labour shortages may contribute to such changes. The results indicate that, when planning a programme aimed at young people, individual differences should be taken into account in order to motivate them to work in professions with labour shortages.

Place, publisher, year, edition, pages
Routledge, 2018
Keywords
youth jobs, motivation, professions, public sector
National Category
Applied Psychology
Research subject
Psychology
Identifiers
urn:nbn:se:umu:diva-132262 (URN)10.1080/02673843.2016.1269653 (DOI)000431086100004 ()
Available from: 2017-03-08 Created: 2017-03-08 Last updated: 2020-03-25Bibliographically approved
Westerberg, K., Hjelte, J. & Josefsson, S. (2017). Understanding eldercare users' views on quality of care and strategies for dealing with problems in Swedish home help services. Health & Social Care in the Community, 25(2), 621-629
Open this publication in new window or tab >>Understanding eldercare users' views on quality of care and strategies for dealing with problems in Swedish home help services
2017 (English)In: Health & Social Care in the Community, ISSN 0966-0410, E-ISSN 1365-2524, Vol. 25, no 2, p. 621-629Article in journal (Refereed) Published
Abstract [en]

The aim of the present study was to gain a deeper understanding of eldercare users’ strategies for dealing with problems in the quality of care and care satisfaction in relation to home help services. Based on earlier research and evaluations, it was assumed that users would express satisfaction and gratitude, but also be unwilling to complain. The specific research questions were: a) What, if any, quality of care problems do the users mention?, b) How do the users explain the reasons for these problems?, and c) What strategies do the users employ to deal with these problems?

A total of 35 interviews were conducted in November 2013 with 15 men and 20 women (66 to 92 years). The data were analysed using thematic and qualitative content analysis.

The results showed that almost all users expressed overall satisfaction with their care. However, all but one also mentioned problems. The users stated very clearly and explicitly the reasons for these problems, and in most cases they referred to the work conditions, work organization and lack of other resources in the eldercare organization. Two strategies were commonly used to deal with these problems: trivialization and adaptation. A third strategy was expressed dissatisfaction, where the problem led to actions or plans to take action. One interpretation of the findings is that what is actually measured in official quality assessments and follow-ups may be care users’ understanding of the work conditions and work organization of eldercare. The understanding attitude may prevent them from complaining because it lowers their expectations.

Keywords
eldercare, home help services, care satisfaction, care quality assessments, complaints.
National Category
Psychology Public Health, Global Health, Social Medicine and Epidemiology
Research subject
Psychology
Identifiers
urn:nbn:se:umu:diva-126168 (URN)10.1111/hsc.12351 (DOI)000394976600031 ()27109545 (PubMedID)2-s2.0-85011841867 (Scopus ID)
Available from: 2016-09-30 Created: 2016-09-30 Last updated: 2020-03-25Bibliographically approved
Ineland, J. & Hjelte, J. (2016). Knowing, being or doing?: Perceptions among human service professionals about quality in day-to-day encounters with people with intellectual disabilities.. In: : . Paper presented at the Fifth Annual Conference of Alter (The European Society for Disability Research), Stockholm, June 30–July 1 2016.
Open this publication in new window or tab >>Knowing, being or doing?: Perceptions among human service professionals about quality in day-to-day encounters with people with intellectual disabilities.
2016 (English)Conference paper, Oral presentation with published abstract (Refereed)
National Category
Social Work
Identifiers
urn:nbn:se:umu:diva-127032 (URN)
Conference
the Fifth Annual Conference of Alter (The European Society for Disability Research), Stockholm, June 30–July 1 2016
Available from: 2016-10-26 Created: 2016-10-26 Last updated: 2020-03-25Bibliographically approved
Hjelte, J., Sjöberg, M., Westerberg, K. & Hyvönen, U. (2015). From thought to action: young parents' reasons for participation in parenting support groups at child welfare centers. Social Work in Public Health, 30(6), 516-533
Open this publication in new window or tab >>From thought to action: young parents' reasons for participation in parenting support groups at child welfare centers
2015 (English)In: Social Work in Public Health, ISSN 1937-1918, Vol. 30, no 6, p. 516-533Article in journal (Refereed) Published
Abstract [en]

In this article the focus is on young parents' engagement process in relation to participation in parenting support groups carried out at child welfare centers. This qualitative study focuses not only on young parents' reasons for participating or not participating in parenting support groups during different phases in their engagement process, but also on examining the circumstances that may contribute to such changes. The results show that these reasons can be divided into four categories: the staff, other participants, the social network, and practical circumstances. It also appears that these reasons change between different phases of their engagement process. Primarily three different circumstances contributed to variation in parents' reasons: difficulty in predicting the value of participation, increased closeness in relationships with staff and other parents, and the specific life phase in which young parents find themselves. The results have important implications for policy makers and practitioners in their work in formulating and updating parenting support; they also indicate what may be important to focus on in the recruitment of young parents, and also what may be crucial in regard to them completing their engagement in parent support groups.

Place, publisher, year, edition, pages
Abingdon: Routledge, 2015
Keywords
Young parents, engagement process, participation, parenting support groups
National Category
Social Work
Identifiers
urn:nbn:se:umu:diva-117878 (URN)10.1080/19371918.2015.1073646 (DOI)000369845100005 ()26267260 (PubMedID)
Available from: 2016-03-10 Created: 2016-03-04 Last updated: 2020-03-25Bibliographically approved
Hjelte, J., Westerberg, K. & Svanevie, K. (2014). En ljusnande framtid är vår?: En utvärdering av Umeå kommuns satsning på ungdomsjobb mellan åren 2010-2013.. Umeå: Umeå Kommun: Utvecklings- och fältforskningsenheten (UFFE)
Open this publication in new window or tab >>En ljusnande framtid är vår?: En utvärdering av Umeå kommuns satsning på ungdomsjobb mellan åren 2010-2013.
2014 (Swedish)Report (Other (popular science, discussion, etc.))
Place, publisher, year, edition, pages
Umeå: Umeå Kommun: Utvecklings- och fältforskningsenheten (UFFE), 2014
National Category
Social Sciences
Identifiers
urn:nbn:se:umu:diva-132114 (URN)
Available from: 2017-03-05 Created: 2017-03-05 Last updated: 2020-03-25
Hjelte, J., Brännström, J., Engström, C. & Örnberg, D. (2014). Slutrapport implementering av LOKE 2011 – 2013. Umeå: Utvecklings- och fältforskningsenheten (UFFE)
Open this publication in new window or tab >>Slutrapport implementering av LOKE 2011 – 2013
2014 (Swedish)Report (Other (popular science, discussion, etc.))
Place, publisher, year, edition, pages
Umeå: Utvecklings- och fältforskningsenheten (UFFE), 2014
National Category
Social Sciences
Identifiers
urn:nbn:se:umu:diva-132113 (URN)
Available from: 2017-03-05 Created: 2017-03-05 Last updated: 2020-03-25
Hjelte, J. & Westerberg, K. (2014). The story of a knowledge-based and learning organization. Nordic Journal of Social Research, 5, 1-20
Open this publication in new window or tab >>The story of a knowledge-based and learning organization
2014 (English)In: Nordic Journal of Social Research, ISSN 1892-2783, E-ISSN 1892-2783, Vol. 5, p. 1-20Article in journal (Refereed) Published
Abstract [en]

Knowledge is generally viewed as one of the most important organizational resources, and this view is also held in relation to municipal elderly-care organizations. However, the concept of a knowledge-based organization has seldom been addressed in elderly-care research. The aim of the present study was to analyse how political and professional groups involved in elderly care conceive of the idea of a knowledge-based organization, and how these conceptions relate to their expectations in relation to the future of elderly care. This issue is important because these conceptions are intertwined with actions conducted by organizational members. Participants were selected for the study on the basis of organizational level and engagement in the development of different kinds of care in an elderly-care organization in a large municipality. A narrative approach was used for data analysis. The study indicates that the interpretations of a knowledge-based organization bring stability and meaning to participants by linking elderly care, as it is in the present, to an image of its future. Furthermore, the narratives are adjusted depending on what kind of problems that organization is expected to solve. However, the participants do not view the economic resources of the organization as something they can influence and develop, in either the present or the future. The study also shows that there are multiple perspectives in regard to the meaning of a knowledge-based organization and, accordingly, multiple perspectives on what will need to be done in the future. This is a potential problem for elderly care because it can hinder the coordination of organizational activities and the ability to handle the challenges of the future. Therefore the results point to the importance of creating within the organization a shared meaning of its main problems, and to the contribution a knowledge-based organization can make in solving these problems.

Place, publisher, year, edition, pages
Høgskolen i Innlandet, 2014
Keywords
Knowledge-based organization, elderly care, narrative analysis, multiple perspectives
National Category
Psychology
Identifiers
urn:nbn:se:umu:diva-85508 (URN)10.7577/njsr.2072 (DOI)
Available from: 2014-02-05 Created: 2014-02-05 Last updated: 2020-03-25Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-5269-1961

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