Umeå University's logo

umu.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Varför används inte det nya IT-stödet?: En kvalitativ studie om mjuka kompetensens värdeskapande inom IT-relaterade organisationsförändringar
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2017 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Throughout time organizations have adapted and implemented different technological solutions to streamline their operation. With the adaption of new technology, employees will have to change their current routines. This readjustment is challenging for organizations because of people’s dislike towards changes. Studies in recent years within organizational change has highlighted soft skills value in this situation. A consulting company in Scandinavia (IT-consulting firm AB) has recently invested in soft skills to manage organizational change. The aim of this study is to investigate how significant soft skills are within IT-related organizational changes, for IT-consulting firm AB and their customers. Our investigation was a qualitative case study involving six semi-structured interviews with employees on IT-consulting firm AB. The results showed that soft skills are hard to define but involves intrapersonal skills like flexibility, adaptation and communication. Soft skills are essential both for IT-consulting firm AB and its customers. Its value creation within IT-related organizational change is interconnected to human activity like relationship building and understanding human needs.

Place, publisher, year, edition, pages
2017. , p. 38
Series
Informatik Student Paper Bachelor (INFSPB) ; SPB 2017.12
Keywords [en]
Soft skills, Information technology, organizational change, culture change, implementation
Keywords [sv]
Mjuka kompetenser, informationsteknik, organisationsförändring, kulturförändring, implementering
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:umu:diva-135334OAI: oai:DiVA.org:umu-135334DiVA, id: diva2:1098183
External cooperation
IT-konsultfirma AB
Educational program
Programme in Behavioural Analysis of IT-Environments
Supervisors
Examiners
Available from: 2017-05-24 Created: 2017-05-23 Last updated: 2017-05-24Bibliographically approved

Open Access in DiVA

fulltext(695 kB)281 downloads
File information
File name FULLTEXT01.pdfFile size 695 kBChecksum SHA-512
d059598b23af3f985fda2763ffee265b126404bcfc6ba1e9f83693f4035f1cfccd0b2b6b0de14813e8a95f78cc72bd15fa3ccd11d0e4f4fc3e4d471fd2d2e334
Type fulltextMimetype application/pdf

By organisation
Department of Informatics
Information Systems, Social aspects

Search outside of DiVA

GoogleGoogle Scholar
Total: 281 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 735 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf