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Co-producing public value through IoT and social media
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2018 (English)In: dg.o '18 Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age / [ed] Hinnant C.C., Zuiderwijk A., Association for Computing Machinery (ACM), 2018, article id a22Conference paper, Published paper (Refereed)
Abstract [en]

The past decades a number of new perspectives on public administration have emerged, for instance New Public Service, New Public Governance and Digital Era Governance. Several of these perspectives seem to have the concept of co-production in common, implying that the public sector engages citizens to take part in the design and execution of services. A rather new way to achieve co-production in the public sector has been to utilize crowdsourcing or social media monitoring. However, the way these 'methods' has been implemented in public sector is often associated with difficulties, and to overcome some of them we propose an Internet of Things (IoT) approach that hopefully will create improved conditions for data-driven business development, and innovative citizen sourcing. At present, the approach is tested in a local government in northern Sweden in which we have set up a Low Power Wide Area Network (LoRa) designed for wireless battery-operated sensors. Although the test is still in an initial stage, results so far are promising and combining IoT and social media may be one way of creating co-production of public sector services.

Place, publisher, year, edition, pages
Association for Computing Machinery (ACM), 2018. article id a22
Keywords [en]
Co-production, crowdsourcing, citizen sourcing, social media monitoring, Internet of Things, business development
National Category
Information Systems
Research subject
computer and systems sciences
Identifiers
URN: urn:nbn:se:umu:diva-147713DOI: 10.1145/3209281.3209349Scopus ID: 2-s2.0-8504903048ISBN: 978-1-4503-6526-0 (print)OAI: oai:DiVA.org:umu-147713DiVA, id: diva2:1205884
Conference
19th International Conference on Digital Government Research, Delft University of Technology, The Netherlands, 30 May - 1 June, 2018
Projects
Bitstream II
Funder
European Regional Development Fund (ERDF), 20201055Available from: 2018-05-15 Created: 2018-05-15 Last updated: 2019-04-16Bibliographically approved

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Hedestig, UlfSkog, DanielSöderström, Mikael

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CiteExportLink to record
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Citation style
  • apa
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Output format
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