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Push or pull?: Using social media to interact with citizens
Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik.
2017 (engelsk)Inngår i: Proceedings of the International Conference ICT, Society and Human Beings 2017 / [ed] Piet Kommers, Lisbon, Portugal: IADIS Press, 2017, s. 231-234Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

This paper reports from an ongoing study of how municipalities and local government agencies in Sweden and Norway, use social media to interact with citizens. The empirical material comprises interviews with representatives from seven different local authorities. The findings display how the social media strategies among the local authorities included in the study mostly involves push tactics, not really contributing to citizen engagement. Recommendations based on the obtained findings are provided for local government agencies striving for a higher level of interaction with citizens.

sted, utgiver, år, opplag, sider
Lisbon, Portugal: IADIS Press, 2017. s. 231-234
Emneord [en]
social media strategies, local government, citizens
HSV kategori
Identifikatorer
URN: urn:nbn:se:umu:diva-137828ISBN: 978-989-8533-67-8 (digital)OAI: oai:DiVA.org:umu-137828DiVA, id: diva2:1127895
Konferanse
ICT, Society, and Human Beings 2017. Lisbon, Portugal, July 20-23, 2017.
Tilgjengelig fra: 2017-07-20 Laget: 2017-07-20 Sist oppdatert: 2018-06-09bibliografisk kontrollert

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