umu.sePublikasjoner
Endre søk
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
Swedish retail banking: A competitive update
Umeå universitet, Samhällsvetenskapliga fakulteten, Handelshögskolan vid Umeå universitet (USBE).
Umeå universitet, Samhällsvetenskapliga fakulteten, Handelshögskolan vid Umeå universitet (USBE).
2009 (engelsk)Inngår i: Competitiveness Review, ISSN 1059-5422, Vol. 19, nr 5, s. 379-390Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Purpose – The present paper aims to extend an ongoing study of Swedish trade journal's, PrivataAffärer, recognition of the “bank of the year.”

Design/methodology/approach – The information used in this paper came from Privata Affärer, which annually recognizes a “best” bank in Sweden. Each issue containing the annual recognition provides the rationale for selecting the specific bank as well as interviews with their CEOs. The data base is robust – every bank in Sweden is surveyed, so results come not from a sample, but a census of banks and banking practice; 17 year's selections are now available.

Findings – Results are interpreted in terms of Porter's five forces model and Stabell-Fjeldstaad value model. For eight of the last 11 years, new entrants have dominated the award; in fact, in the last five years one winner was a virtual bank and another was a subsidiary of a retail grocery chain.

Research limitations/implications – It is tempting to extend results to the USA and elsewhere in the industrialized world, but of course results relate only to Sweden. Nevertheless, it is suggested that competitors who enter with significantly new services can, and do, become popular leaders in this industry.

Practical implications – Sweden tends to be a leader in service theory and development. Consequently, a model exists for developing a competitive edge in other countries.

Originality/value – This paper provides an independent confirmation of service models of competition, which generally are lacking in the literature.

sted, utgiver, år, opplag, sider
Emerald Group Publishing Limited, 2009. Vol. 19, nr 5, s. 379-390
Emneord [en]
Banking, Competitive strategy, Customer service management, Sweden
HSV kategori
Forskningsprogram
företagsekonomi
Identifikatorer
URN: urn:nbn:se:umu:diva-60392DOI: 10.1108/10595420910995993OAI: oai:DiVA.org:umu-60392DiVA, id: diva2:559724
Tilgjengelig fra: 2012-10-10 Laget: 2012-10-10 Sist oppdatert: 2018-06-08

Open Access i DiVA

Fulltekst mangler i DiVA

Andre lenker

Forlagets fulltekst

Personposter BETA

Boström, Gert-OlofWilson, Timothy

Søk i DiVA

Av forfatter/redaktør
Boström, Gert-OlofWilson, Timothy
Av organisasjonen

Søk utenfor DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric

doi
urn-nbn
Totalt: 204 treff
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf