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Designing for social inclusion of immigrant women: The case of TeaTime
MediaCity, Faculty of Education and Welfare Studies, Åbo Akademi University, Vaasa, Finland. (U-GARD)
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2018 (English)In: Innovation. The European Journal of Social Sciences, ISSN 1351-1610, E-ISSN 1469-8412, Vol. 31, no 2, p. 106-124Article in journal (Refereed) Published
Abstract [en]

We present our design of a digital service supporting social inclusion among immigrant women in an ethnically and socially diverse neighbourhood of a small Finnish town. The aim is to explore experiences and perceptions as well as potential barriers and challenges for using the web-based service. The case study is framed as design research having a strong user-centred design approach. We describe the design process and present the results of a mixed-method evaluation. The results are scrutinized from the perspectives of experience design. The analysis reveals a potential to facilitate social inclusion through the fulfilment of needs related to relatedness, autonomy, competence, pleasure and stimulations as well as popularity. However, some challenges in the interface design and communication of the security and purpose of the site were identified in the study. Significant differences were also found between immigrant women and local people regarding the need for this digital service.

Place, publisher, year, edition, pages
Routledge, 2018. Vol. 31, no 2, p. 106-124
Keywords [en]
social inclusion, immigrant women, experience design, user-centered design, design research
National Category
Human Aspects of ICT
Research subject
Psychology
Identifiers
URN: urn:nbn:se:umu:diva-153811DOI: 10.1080/13511610.2017.1348931ISI: 000432724200002OAI: oai:DiVA.org:umu-153811DiVA, id: diva2:1268222
Available from: 2018-12-05 Created: 2018-12-05 Last updated: 2019-01-03Bibliographically approved

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Wiklund-Engblom, Annika

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  • de-DE
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  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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  • Other locale
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Output format
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  • asciidoc
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