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Scheduling Meetings across Organizational Borders: Collaboration and Interoperability between Government Agencies and External partners
Umeå University, Faculty of Science and Technology, Department of Applied Physics and Electronics.
2017 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Swedish agencies are obligated to collaborate in order to fulfil their respective missions. One of the largest agencies, The Social Insurance Agency, collaborates with several agencies, employers and care providers. Collaboration that needs synchronous dialogues andexchange of information, requires people to coordinate calendars, but since the organizations’ technical systems are separated, problems occur. The meeting organizers have to face the time-wasting problem of searching for suitable meeting occasions, without access to the calendars of their external meeting participants. Meetings across organizational borders are, therefore, difficult to arrange. This study has enlightened this problem, using methods for deeper understanding of the user’s point of view, searching for alternative solutions and with an experimental approach evaluated four different alternatives, all with their own unique pros and cons. One solution based on a WebDAV/CalDAV concept is recommended, due to its potentials. It is superior to the other alternatives, because of its strength in functionality. Moreover, it has great potential to develop into a broader collaboration service, offering a digital work space with functions for document sharing, discussion boards etc.

Abstract [sv]

Svenska myndigheter är skyldiga att samarbeta med varandra, inom ramen för sina respektive uppdrag. Ett exempel är Försäkringskassan, som samarbetar med flera andra myndigheter, arbetsgivare och vårdgivare. Samarbete som kräver synkrona dialoger och informationsutbyte försvåras av att de olika organisationernas tekniska system är separerade. Utan tillgång till deltagarnas kalendrar tvingas mötesarrangören lägga ner mycket tid i sökandet efter passande tider, och mötesdeltagarna behöver manuellt koordinera sina kalendrar. Möten över organisationsgränser blir därmed svåra att boka. I denna studie fördjupas förståelsen för problemet utifrån ett användarperspektiv, för att därefter söka efter på marknaden tillgängliga lösningar. Med ett experimentellt angreppssätt har fyra alternativ studerats, alla med sina respektive för- och nackdelar. Resultatet blir en rekommendation om att gå vidare med WebDAV/CalDAV som med sin funktionella styrka är det mest kraftfulla alternativet. Detta koncept kan, utöver mötesbokningsfunktionaliteten, utvecklas till en bredare samarbetstjänst för Försäkringskassan och dess externa parter, med potential att erbjuda digitala arbetsytor och funktioner för dokumentdelning, diskussionstavlor mm.

Place, publisher, year, edition, pages
2017. , 44 p.
Keyword [en]
collaboration, meetings across organizational borders, scheduling, service design, calendars, WebDAV, CalDAV, Försäkringskassan
National Category
Interaction Technologies
Identifiers
URN: urn:nbn:se:umu:diva-131982OAI: oai:DiVA.org:umu-131982DiVA: diva2:1077692
External cooperation
Försäkringskassan
Subject / course
Examensarbete i Interaktionsteknik och design
Educational program
Master of Science Programme in Interaction Technology and Design - Engineering
Presentation
2017-01-13, Umeå Universitet, Umeå, 13:00 (Swedish)
Supervisors
Examiners
Available from: 2017-02-28 Created: 2017-02-28 Last updated: 2017-02-28Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf