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Handling plurality and dealing with difficult work experiences: A comparative study of human service professionals' work with individuals with intellectual disabilities
Umeå University, Faculty of Social Sciences, Department of Education. (ORGID)
Avdelningen för socialpedagogik och sociologi. Högskolan Väst..
Umeå University, Faculty of Social Sciences, Department of Social Work.
2017 (English)In: Journal of Policy and Practice in Intellectual Disabilities, ISSN 1741-1122, E-ISSN 1741-1130Article in journal (Refereed) In press
Description
Abstract [en]

This article examines how administrators in social services (n=70) and habilitation staff in healthcare (n=40) in Sweden experience difficult work situations in their daily work with people with intellectual disabilities (ID). The research aim was a) to scrutinize the most typical aspects of difficult working situations and b) to apply a comparative analysis of differences and similarities, where the respondents’ organizational affiliations are taken into account. The results are primarily based on a content analysis, although contextual standardized questions were also included. The results revealed that experiences of difficult work situations were associated with (1) structure, (2) professional role, (3) relationships, and (4) collaboration. The study also demonstrate that the respondents’ experiences of difficulties did not correspond to work dissatisfaction or unclear goals. On the contrary, handling this plurality within a specific organizational context was interpreted as an important aspect of professionalism. We argue that the different characteristics of the organizations reflect two different institutional logics. While the administrators mainly operated within an administrative logic based on a regulatory framework, the habilitation staff operated within a therapeutic logic based on a cognitive framework. The organizations different norms and rule systems, seem to have influenced when, and to what extent, everyday situations were experienced and defined as difficult when working with people with intellectual disabilities. This suggest that organizational context are important to acknowledge in order to understand professional experiences within intellectual disability services.

Place, publisher, year, edition, pages
2017.
Keyword [en]
Collaboration, intellectual disabilities, difficult work situations, human service professions
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:umu:diva-135054DOI: DOI:10.1111/jppi.12227OAI: oai:DiVA.org:umu-135054DiVA: diva2:1096331
Available from: 2017-05-17 Created: 2017-05-17 Last updated: 2017-05-19

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Ineland, JensSauer, Lennart
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Department of EducationDepartment of Social Work
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CiteExportLink to record
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  • apa
  • ieee
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  • de-DE
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