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Chatbots As A Mean To Motivate Behavior Change: How To Inspire Pro-Environmental Attitude with Chatbot Interfaces
Umeå University, Faculty of Science and Technology, Department of Applied Physics and Electronics. Umeå University. (Civilingenjörsprogrammet i Interaktion & Design)
2017 (English)Independent thesis Advanced level (degree of Master (Two Years)), 300 HE creditsStudent thesis
Abstract [en]

With an expanding access of decision supporting technologies and a growing demand for lowered carbon dioxide emissions, sustainable development with the help of modern interfaces has become a subject for discussion. There are different opinions on how to motivate users to live more pro-environmentally and to lower their carbon dioxide emissions with modern technology. This paper analyses the use of chatbots as a mean to motivate people to live more sustainable lives. 

To evaluate the field, a literature study was conducted covering eco-feedback technology, recommender systems, conversational user interfaces, and motivation for pro-environmental behavior. The effect of motivational factors from behavioral psychology were tested, and their impact on peoples food consumption habits. The findings of this paper were based on three chatbot prototypes; one that is built on the motivational factor of information, a second one that is implemented on the motivational factor of goal-setting, and a third one that follows the motivational factor of comparison.

Twenty-seven persons participated in the study, seven people at the early stages of the project, and twenty people that used the chatbots. The user experience of the chatbots was evaluated, resulting in guidelines on how to design for chatbot interfaces and behavior change. The result from the user interviews indicates that chatbots can affect and motivate people to consume food in a more sustainable way.

Place, publisher, year, edition, pages
2017. , 60 p.
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:umu:diva-135835OAI: oai:DiVA.org:umu-135835DiVA: diva2:1106358
External cooperation
Daresay
Subject / course
Examensarbete i Interaktionsteknik och design
Educational program
Master of Science Programme in Interaction Technology and Design - Engineering
Presentation
2017-05-29, TA302, Håken Gullesons Väg 20, 90736 UMEÅ, Umeå, 13:32 (Swedish)
Supervisors
Examiners
Available from: 2017-06-07 Created: 2017-06-07 Last updated: 2017-06-07Bibliographically approved

Open Access in DiVA

fulltext(1945 kB)95 downloads
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File name FULLTEXT01.pdfFile size 1945 kBChecksum SHA-512
72876c7dc26f406e113da94337a220e158e35a3fa6c562cc2cb10434b3b8f5dce50a301b4d2db833b8653787ec61c5482d533c2efa5da6543665de16e088457c
Type fulltextMimetype application/pdf

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Åberg, Jakob
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf