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Designing a Voice Controlled Interface For Radio: Guidelines for The First Generation of Voice Controlled Public Radio
Umeå University, Faculty of Science and Technology, Department of Applied Physics and Electronics.
2017 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
Utforming Av Ett Röststyrt Gränssnitt för Radio : Riktlinjer för Den Första Generationen av Röststyrd Public Service-Radio (Swedish)
Abstract [en]

From being a fictional element in sci-fi, voice control has become a reality, with inventions such as Apple's Siri, and interactive voice response (IVR) when calling your doctor's office. The combination of radio’s strength as a hands-free medium, public radio’s mission to reach across all platforms and the rise of voice makes up a relevant intersection; voice controlled public radio in Sweden. This thesis has aimed to investigate how radio listeners wish to interact using voice control to listen to on-demand radio content. Additionally, what does public radio need to consider when implementing the UX for voice control? A questionnaire, Google Analytics-data from Sveriges Radio’s mobile app and website, and an interview with National Public Radio were used to determine four initial functions voice controlled on-demand. The functions were turned into four scenarios, used as the basis for a workshop and brainstorming session. Three of these scenarios were then selected to be the foundation for a Wizard of Oz-prototype, which six users evaluated. The results indicate that to create a viable voice user interface (VUI) for radio, there needs to be a profile for the user to create a personalized experience, with filtered searches created by user behaviour and preference settings. The VUI also needs to allow synonyms for program names, as well as keyword tag material for clustering similar material and to enable personalized user searches. This keyword-system can further be utilized to give user recommendations based on behaviour and preferences. A companion application with a graphical user interface (GUI) can be used for such functionality as settings, help, queuing and creating playlists. Finally, the system needs to ensure that the users are taken care of and guided. A radio host can be used as a basis for the system's persona, to create a consistent and familiar interface. Aspects to examine in the future are more extensive user testing for the VUI design, filter bubbles, ensuring that the user data is not misused or leaked, dimensions of the system's persona, the future of radio and the progress of IPAs.

Place, publisher, year, edition, pages
2017. , 84 p.
Keyword [en]
UX, radio, voice-control, SR, interaction, public service, ID, voice, audio, IPA, Alexa
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:umu:diva-136894OAI: oai:DiVA.org:umu-136894DiVA: diva2:1114580
External cooperation
Sveriges Radio
Subject / course
Examensarbete i Interaktionsteknik och design
Educational program
Master of Science Programme in Interaction Technology and Design - Engineering
Presentation
2017-06-02, 14:00 (Swedish)
Supervisors
Examiners
Available from: 2017-06-27 Created: 2017-06-24 Last updated: 2017-06-27Bibliographically approved

Open Access in DiVA

UmUThesis_DesigningaVoiceControlledInterface(5851 kB)17 downloads
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File name FULLTEXT01.pdfFile size 5851 kBChecksum SHA-512
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Type fulltextMimetype application/pdf

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Päärni, Anna
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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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  • asciidoc
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