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Exploring barriers to Mobile e-ID adoption: A government perspective on Republic of Moldova Mobile e-ID
Umeå University, Faculty of Social Sciences, Department of Informatics.
2017 (English)Independent thesis Advanced level (degree of Master (Two Years)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

As more and more governments have embarked on the e-government path, providing digital interaction with its citizens has boosted the demand for trusted electronic identity solutions that can ensure an official match between an online identity and a physical one. Along with this trend, the affordability and diffusion of mobile devices has translated into a strong push for governments to diversify e-ID channels by developing digital identification on mobile devices also known as Mobile e-ID. Mobile e-ID offers citizens legally binding identification, authentication and qualified electronic signatures and it has been already successfully implemented by some countries at a nation-wide scale. Extant research has investigated mobile e-ID from a technical oriented perspective focusing on potential deployment models, however little is known about the challenges a country is facing in making mID adopted by a wider number of users/ citizens. Addressing this, I run a case study on Republic of Moldova’s nationwide mobile e-ID solution to investigate the barriers to Mobile e-ID. Accordingly, I identify 18 barriers which are organised into 5 categories.

Place, publisher, year, edition, pages
2017. , 32 p.
Series
Informatik Student Paper Master (INFSPM), SPM 2017.12
Keyword [en]
electronic identity; mobile e-ID; e-Government; IT strategy; IT innovation; services in the public administration; IT policy; adoption barriers;
National Category
Information Systems
Identifiers
URN: urn:nbn:se:umu:diva-137068OAI: oai:DiVA.org:umu-137068DiVA: diva2:1115928
External cooperation
Moldova central public administration
Educational program
Master's Programme in IT Management
Supervisors
Examiners
Available from: 2017-06-27 Created: 2017-06-27 Last updated: 2017-06-27Bibliographically approved

Open Access in DiVA

Mobile_e-ID_Rosca(802 kB)10 downloads
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File name FULLTEXT01.pdfFile size 802 kBChecksum SHA-512
33441a06c1ab10d28f5046d884c8e7bd1516012ead89dcd962a25850e6a841afcc3ba6f0da98db43337d0a20f48e2663dd968718eb694852eba3a2cc477cb17e
Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf