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Push or pull? Using social media to interact with citizens
Umeå University, Faculty of Social Sciences, Department of Informatics.
2017 (English)In: Proceedings of the International Conference ICT, Society and Human Beings 2017 / [ed] Piet Kommers, Lisbon, Portugal, 2017, 231-234 p.Conference paper, Published paper (Refereed)
Abstract [en]

This paper reports from an ongoing study of how municipalities and local government agencies in Sweden and Norway, use social media to interact with citizens. The empirical material comprises interviews with representatives from seven different local authorities. The findings display how the social media strategies among the local authorities included in the study mostly involves push tactics, not really contributing to citizen engagement. Recommendations based on the obtained findings are provided for local government agencies striving for a higher level of interaction with citizens.

Place, publisher, year, edition, pages
Lisbon, Portugal, 2017. 231-234 p.
National Category
Information Systems
Identifiers
URN: urn:nbn:se:umu:diva-137828ISBN: 978-989-8533-67-8 (electronic)OAI: oai:DiVA.org:umu-137828DiVA: diva2:1127895
Conference
ICT, Society, and Human Beings 2017. Lisbon, Portugal, July 20-22, 2017.
Available from: 2017-07-20 Created: 2017-07-20 Last updated: 2017-07-20

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf