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Knowing,being or doing: A comparative study of human service professionals perspective on quality inday-to-day encounters with clients with intellectual disabilities.
Umeå University, Faculty of Social Sciences, Department of Education.
2017 (English)Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Background. How professionals respond to needs and preferences among clients with intellectual disabilities is commonly viewed as an important aspect of quality in welfare services. But what does it mean to decide, act and behave in a professional manner towards people with intellectual disabilities? This presentation analyse views among professionals from three welfare organizations.

 

Method. The respondents of the study were 421 human service professionals working with people with intellectual disabilities in three different organisations: schools (n=168), social services (n= 152) and healthcare (n=101). The data is based on an open-ended question within a larger digital questionnaire: “What characterises quality in professional encounters with people with intellectual disabilities?” Hence, written excerpts were the primary empirical data. In all, 872 excerpts were analysed: 368 from school, 294 from social services and 210 from healthcare. To analyse the data, a content analysis were applied.

 

Results. Findings revealed that quality in encounters with people with intellectual disabilities were associated with a) personal attributes, b) pertinent knowledge, c) professional actions and d) ideological awareness. Findings also show differences in responses, both quantitatively (frequency) and qualitatively (content), which seem to be associated with organization.

 

Implications. The results has ethical implications; clients may need to internalise an institutional rule and norm systems to pursue professional relations and activities without conflict. The results also has implication relates to inter-professional collaboration; i.e. abilities to bridge organisational cultures and resolve differences – e.g. norms, values and views on quality in daily work – to meet complex needs while at the same time maintain external legitimacy. The results indicate that organisational context needs to be considered to enhance knowledge on how different categories of professionals view quality and moral worth when working with people with intellectual disabilities.

Place, publisher, year, edition, pages
2017.
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:umu:diva-141943OAI: oai:DiVA.org:umu-141943DiVA, id: diva2:1157414
Conference
Oral presentation at the ASID Conference "Pushing the Boundaries", 8-10 November, Hobart Tasmania, 2017
Available from: 2017-11-16 Created: 2017-11-16 Last updated: 2018-06-09

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Ineland, Jens

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf