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Digital Service Platform Evolution: How Spotify Leveraged Boundary Resources to Become a Global Leader in Music Streaming
Umeå University, Faculty of Social Sciences, Department of Informatics. (Swedish Center for Digital Innovation)ORCID iD: 0000-0003-2492-4171
Umeå University, Faculty of Social Sciences, Department of Informatics. (Swedish Center for Digital Innovation)
Umeå University, Faculty of Social Sciences, Department of Informatics. (Swedish Center for Digital Innovation)
2018 (English)In: Proceedings of the 51st Hawaii International Conference on System Sciences, 2018, p. 4564-4573Conference paper, Published paper (Refereed)
Abstract [en]

Research on digital platform evolution is largely focused on how platform-owners leverage boundary resources to facilitate and control contributions from external developers to extend the functional diversity and scope of a digital device. However, our knowledge of the digital platforms that carve out their existence exclusively in the service layer of industry architectures, i.e. without proprietary device connections, is limited. The concept of digital service platforms directs attention to such platforms, the role of end-users as value co-creators, and devices as requisite, but not necessarily proprietary, distribution mechanisms for service. Based on a longitudinal case study of Spotify, this paper contributes by demonstrating that digital service platform evolution is characterized by specific architectural conditions that rationalize the use of boundary resources for extending scale rather than scope, and for resourcing and controlling not only developers but also end-users as a means to strategically adjust the evolutionary process.

Place, publisher, year, edition, pages
2018. p. 4564-4573
Keywords [en]
digital Innovation boundary resources, digital innovation, digital platform, digital service platform, spotify
National Category
Information Systems
Identifiers
URN: urn:nbn:se:umu:diva-143992ISBN: 978-0-9981331-1-9 (electronic)OAI: oai:DiVA.org:umu-143992DiVA, id: diva2:1174884
Conference
Hawaii International Conference on System Sciences (HICSS), January 2-6, 2018, Waikoloa, HI, USA
Available from: 2018-01-16 Created: 2018-01-16 Last updated: 2019-01-15Bibliographically approved
In thesis
1. The Dynamics of Digital Transformation: the Role of Digital Innovation, Ecosystems and Logics in Fundamental Organizational Change
Open this publication in new window or tab >>The Dynamics of Digital Transformation: the Role of Digital Innovation, Ecosystems and Logics in Fundamental Organizational Change
2019 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

This dissertation investigates digital transformation, understood here as processes where organizational actors engage in digital innovation and transform their organizations in order to respond to change in their business and technology environments. Specifically, it examines the dynamics of digital transformation, seeking to understand the key sociotechnical elements and their relationships that drive digital transformation processes and influence how they unfold over time. To theorize the dynamics of digital transformation, I synthesize extant knowledge with contributions from four appended research papers.

The outset for theorizing in this dissertation is a body of literature that has begun to accumulate knowledge on digital transformation as a distinct phenomenon. Within this literature, I identify three main areas that are vital to understanding digital transformation processes, yet have so far not been sufficiently theorized. First, research on digital transformation often describe it as a complex and longitudinal process that involves several sequences of digital innovation, yet it has primarily been studied in the form of discrete instances of innovation decoupled in time and space. As a result, current knowledge on digital transformation as a longitudinal process is limited. Second, the literature on digital transformation emphasize that interactions between digital business and technology environments and organizations are crucial for explaining why and how digital transformation unfolds. At the same time, however, the literature has so far not been able to offer a conceptualization of these interactions in ways that make formative influence over time visible. Third, existing research on digital transformation has remained dominantly focused on the role of managers and paid limited attention to other organizational actors in digital transformation.

Addressing the limitations identified in existing digital transformation research, I draw upon established theoretical concepts and the four appended research papers to theorize a conceptual framework on digital transformation dynamics. The conceptual framework contributes to research by clarifying a set of theoretical concepts and relationships that are instrumental for addressing digital transformation as a sequential and cumulative process, and the actors, agency and actions that realize digital transformation over time. It is supportive of future theorizing of digital transformation as a subject matter related yet distinct from other forms of organizational change enabled by technology use.

Place, publisher, year, edition, pages
Umeå: Umeå Universitet, 2019. p. 81
Series
Research reports in informatics, ISSN 1401-4572 ; RR-19.01
Keywords
digital transformation, digital innovation, digital ecosystem, digital logic, process method
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-155437 (URN)978-91-7855-010-4 (ISBN)
Public defence
2019-02-08, Ma121, Mit-huset, Umeå, 13:00 (English)
Opponent
Supervisors
Available from: 2019-01-18 Created: 2019-01-15 Last updated: 2019-01-16Bibliographically approved

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Skog, DanielWimelius, HenrikSandberg, Johan

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