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Change's biggest obstacle: "fear of change": How employees cope with change resistance in an organizational change
Umeå University, Faculty of Social Sciences, Department of Education.
2017 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Due to globalization and digitalization, we live in a society that is constantly changing and evolving. Organizational changes take place all the time, gradually, whether if it is planned, and most likely unplanned. This affects employees' lives when their tasks change creating anxiety and apprehension as some would feel the fear of change, what will happen and how change affects their behaviour. Sometimes this can lead to a resistance to change. The purpose of this research is to examine and understand how employees in a particular organization handled and managed their resistance to change during a reorganization. The research therefore has these questions namely, what causes resistance to change and what have the employees acquired from this experience? Results show that obstacles that hinder change implementation include absence of top management support, insufficient education and training, in-appropriate organisational culture, employees’ apathy and resistance, poor leadership, poor communication, lack of financial support, and lack of a plan for change. But the biggest hindrance was what they called human resource barriers, because many organizations pay too little attention to the human factor as organization changes demand more of employees and place more work pressure on them. All these factors could have been avoided if the management and leadership of the organization knew how to communicate, be transparent as well as setting clear goals and expectations are crucial for a successful change management. The results also reveal that the employees did not oppose the change but opposed to manner in how the change process was communicated. To implement a change program successfully, communication is one of the key factors in minimizing resistance for future change management programmes.

Place, publisher, year, edition, pages
2017.
Keywords [en]
change management, communication, organizational change, resistance to change
National Category
Pedagogy
Identifiers
URN: urn:nbn:se:umu:diva-144619OAI: oai:DiVA.org:umu-144619DiVA, id: diva2:1181172
Subject / course
Pedagogik
Available from: 2018-02-08 Created: 2018-02-08 Last updated: 2018-02-08Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf