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The Reflective HCI Practitioner: a Study of Problem Framing in Human-Computer Interaction Practice
Umeå University, Faculty of Social Sciences, Department of Informatics.
2018 (English)Independent thesis Advanced level (degree of Master (Two Years)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

The HCI community is well aware of the gap between research and practice in the field. The issue is often discussed in terms of the applicability and adaption of theories and methods to the real world, but both categories seem insufficient for explaining how practitioners navigate the complexity of the problems they work on. This study takes a more fundamental perspective, inspired by theories of reflective practice and design. As a consequence, the attention is shifted to the framing of a problem that happens prior—or in parallel—to the use of theories and methods. Six case studies were collected through semi-structured interviews to investigate this position. The findings point towards a rather small set of techniques which are used for supporting the (re-)framing of a problem in an often pragmatic and informal way. A model locating the methods in their respective stages is proposed; and the methods are related to other research to suggest additional possibilities not mentioned by the participants of this study. What most clearly distinguished HCI practitioners from designers in other professions was their distrust in their own intuition, and the key role they attached to the user in response.

Place, publisher, year, edition, pages
2018. , p. 37
Series
Informatik Student Paper Master (INFSPM) ; SPM 2018.02
Keywords [en]
HCI practice, HCI methods, problem framing, reflective practice
National Category
Human Aspects of ICT
Identifiers
URN: urn:nbn:se:umu:diva-146501OAI: oai:DiVA.org:umu-146501DiVA, id: diva2:1196843
External cooperation
Representatives from different IT companies; A representative from a Swedish local federation
Educational program
Master's Programme in Human-Computer Interaction
Supervisors
Examiners
Available from: 2018-04-23 Created: 2018-04-11 Last updated: 2018-04-23Bibliographically approved

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Thesis(9500 kB)58 downloads
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Type fulltextMimetype application/pdf

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Human Aspects of ICT

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf