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UX and Service Design for Zbee Based Corporate Carsharing
Umeå University, Faculty of Science and Technology, Department of Applied Physics and Electronics.
2018 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
UX och Service Design för Zbee baserad Företags Bildelning (Swedish)
Abstract [en]

What transportation means corporations choose for satisfying their mobility needs may have an essential impact on the environment. Choosing environmental friendly, alternatives such as battery driven light electric vehicles, would mean drastically contributing to a more sustainable environment. Meanwhile as carsharing solutions, continuously rise in popularity together with other sharing economy business models so do their possibilities to satisfy the mobility needs for corporations either by them implementing their own carsharing service or by investing on external services offered by established carsharing operators. This thesis has investigated and designed for a Zbee based corporate carsharing service, to be used between the affiliates of Vinngroup in Gothenburg. A Zbee is a light electric three-wheeled vehicle. Based on user-centred service design methods, methods suggested for sharing economy solutions, as well as user experience design methods, this thesis identified that users have different individualistic needs in a workplace and prior experiences that affects how they will use the service.In order to satisfy these different needs, it was found, the system needs to provide real-time vehicle and scheduling information for ensuring the users vehicle availability and service reliability, being one of the first requirement from the users. Further the service should provide users with functions that help users through the different use phases that were identified during this work. The findings found were then presented visually by designing mobile application prototypes and testing them on participants iteratively. The final set of prototypes was further evaluated by using the System Usability Scale, an effective and popular tool for measuring the usability of products and services. This evaluation gave the scores 77.5, 92.5, 90, 87.5 and 72.5, thus this giving a mean-value of 84 and a median of 87.5. All these scores suggests the prototype has high usability.

Place, publisher, year, edition, pages
2018. , p. 86
Keywords [en]
Carsharing, Interaction design, UX, Service design, Light electric vehicle, Zbee
National Category
Interaction Technologies
Identifiers
URN: urn:nbn:se:umu:diva-147251OAI: oai:DiVA.org:umu-147251DiVA, id: diva2:1202693
External cooperation
Humblebee
Subject / course
Examensarbete i Interaktionsteknik och design
Educational program
Master of Science Programme in Interaction Technology and Design - Engineering
Presentation
2018-03-22, 03:58 (English)
Supervisors
Examiners
Available from: 2018-05-04 Created: 2018-04-30 Last updated: 2018-05-04Bibliographically approved

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fulltext(28992 kB)170 downloads
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Bahtiri, Blerand
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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • ieee
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  • vancouver
  • Other style
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Language
  • de-DE
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  • Other locale
More languages
Output format
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