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Att hantera kontinuerlig förändring: En studie av förändringsledning och molnbaserade samarbetsverktyg
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2018 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Information technology is a significant part of businesses and crucial for organizational survival in highly competitive environments. Due to the high rate of technological change, countinuous adaptation is an inevitable part of the organizational life. An increasing number of organizations are migrating their business to cloud services because of the many potential benefits. Current research about change management and technological change has however paid little attention to the characteristics of cloud computing. This paper aims to investigate how the introduction of cloud-based collaboration tools affect change management processes in organizations. To this end, we studied change management associated with the introduction of Office 365 from the perspectives of a change management service provider and change agents within user organizations. Data has been collected through semi-structured interviews with four consultants within this area and three respondents who represent internal change agents. The results of this study show that change in relation to cloud services is divided into two parts; the technical implementation and the change effort. This indicates that change management not necessarily needs to be performed in connection to the technical implementation. Furthermore, our study show that the flexibility of cloud services make it possible to use it in many different ways, why it is of big importance to identify user needs to maximize the value of the collaboration tools. Finally, the results indicate that the constant update of the software in cloud services makes it favourably to work with agile methods in change management, although the long-term goal should be to create the ability to handle continuous change within the organization. 

Place, publisher, year, edition, pages
2018. , p. 46
Series
Informatik Student Paper Bachelor (INFSPB) ; 2018.17
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:umu:diva-148189OAI: oai:DiVA.org:umu-148189DiVA, id: diva2:1210918
External cooperation
Anonyma
Educational program
Programme in Behavioural Analysis of IT-Environments
Supervisors
Examiners
Available from: 2018-05-30 Created: 2018-05-29 Last updated: 2018-05-30Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf