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Guidelines for Onboarding: Developing guidelines by testing a process for onboarding.
Umeå University, Faculty of Science and Technology, Department of Applied Physics and Electronics.
2018 (English)Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Smartphones and applications are becoming more and more popular. Although, the user knowledge varies. Onboarding has been described in other previous studies as a tool for costumers to get a better understanding of applications. This thesis aims to develop guidelines for onboarding by investigating previous studies and by comparing different applications. By investigating to what extent onboarding is beneficial for an application, the question of if it is worth the time and effort for a company to develop an onboarding is discussed. A hi- fi onboarding prototype will be developed to be able to test the guidelines. Simplicity, knowledge of the user, smooth navigation and user satisfaction are a few things that were kept in mind from previous studies when developing the guidelines. To be able to develop guidelines, questions regarding mobile devices, application developing, user behaviour and manuals have also been studied.

Interviews combined with observations allowed for an analysis of the guidelines by conducting an A/B test. One group of test subjects received an application with onboarding, and the other group received the same application without onboarding. The result of the A/B test showed that onboarding helped the user to find functions that could be considered difficult to locate. The test also showed that many people often skip onboarding, but people that complete the onboarding process gets a better understanding of the application faster. Guidelines for an efficient development of an onboarding are presented. In conclusion, onboarding is a tool that should be utilized if the developer aims to allow as many users as possible to understand the full potential of the application as fast as possible.

Place, publisher, year, edition, pages
2018.
National Category
Interaction Technologies
Identifiers
URN: urn:nbn:se:umu:diva-153763OAI: oai:DiVA.org:umu-153763DiVA, id: diva2:1266995
External cooperation
The Mobile Life
Subject / course
Examensarbete i Interaktionsteknik och design
Educational program
Master of Science Programme in Interaction Technology and Design - Engineering
Presentation
2018-10-12, Umeå, 10:30 (Swedish)
Supervisors
Examiners
Available from: 2018-12-15 Created: 2018-11-30 Last updated: 2018-12-15Bibliographically approved

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Guidelines for Onboarding(2420 kB)136 downloads
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File name FULLTEXT01.pdfFile size 2420 kBChecksum SHA-512
e7099c79d158a3686b96d5a6c58871fa9779144a89bc3b541ef4b0e8d540a289192c1cbec939acb3858fb55fd2a7fb905aa093a78c740648993bb98ff085c900
Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf