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IoT Enabled Process Innovation: Exploring Sensor-Based Digital Service Design Through an Information Requirements Framework
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.ORCID iD: 0000-0003-3637-5448
Umeå University, Faculty of Social Sciences, Department of Informatics.ORCID iD: 0000-0003-2701-8190
Umeå University, Faculty of Social Sciences, Department of Informatics. (Swedish Center for Digital Innovation)ORCID iD: 0000-0003-0602-5404
2019 (English)In: Internet of Things: Information Processing in an Increasingly Connected World / [ed] Strous, Leon, Cerf, Vinton G., Springer, 2019, Vol. 548, p. 105-120Conference paper, Published paper (Refereed)
Abstract [en]

Through digitisation of physical artefacts and environments, the Internet of Things carries vast potential for process innovation. However, navigation of the quickly evolving technological landscape and identification of emerging opportunities for value creation remains challenging. To this end, we combine existing frameworks on information requirements, IT capability, and business value of IT. We evaluate the usability of these frameworks for IoT enabled innovation in our analysis of two sensor-based process innovation projects. We investigate the fit between process characteristics and technological functionality, and the implications of this alignment. Our analysis demonstrates that the framework provides a practically useful and theoretically coherent conceptual device for analyzing process characteristics and digital options to innovate processes. Furthermore, we find that IoT sensors are well suited to address connectivity and uncertainty requirements. However, in order to leverage them to address high equivocality requirements designers need deep contextual understanding to align IoT capability with information requirements.

Place, publisher, year, edition, pages
Springer, 2019. Vol. 548, p. 105-120
Series
IFIP Advances in Information and Communication Technology, ISSN 1995 - 2019
Keywords [en]
Process innovation, Internet of Things, Information requirements
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:umu:diva-157438DOI: 10.1007/978-3-030-15651-0_10ISBN: 978-3-030-15650-3 (print)ISBN: 978-3-030-15651-0 (electronic)OAI: oai:DiVA.org:umu-157438DiVA, id: diva2:1297423
Conference
First IFIP International Cross-Domain Conference, IFIPIoT 2018, Held at the 24th IFIP World Computer Congress, WCC 2018
Available from: 2019-03-19 Created: 2019-03-19 Last updated: 2019-03-20Bibliographically approved

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Sandberg, Johan

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Carlén, NiclasForsman, AugustJesper, SvenssonSandberg, Johan
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