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E-tjänsternas medborgarnytta: Nyttorealisering med kvalitativa variabler för träffsäkrare kommunal digitalisering
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2019 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

The Swedish municipalities of the 21st century are faced with a paradoxical problem in how they need to deliver a higher value to its population with less funding. This is due to the percentage of its’ population that are able to work grows lower while the percentage of the population that need to use the services that they provide increases. The solution to this issue is regarded to be digitalization of the public sector. While the Swedish municipalities have already gone to great lengths in order to digitalize its services, they seem to have had major issues in how these efforts have been focused. Several voices have been raised criticizing the lack of use of tools for performance measurements. On the other hand, the municipalities criticize existing tools. This then illuminates an absence in existing research within the subject which this thesis aims to fill. In doing so, this thesis clarifies which qualitative variables effect public value. Furthermore, the thesis explains how Swedish municipalities should use performance measurement tools. Finally, the thesis considers ways for Swedish municipalities to incorporate qualitative variables in its use of performance measurement tools.

Place, publisher, year, edition, pages
2019. , p. 42
Series
Informatik Student Paper Bachelor (INFSPB) ; 2019.06
Keywords [sv]
E-tjänster, E-government, medborgarnytta, kvalitativa variabler, nyttorealisering
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:umu:diva-159291OAI: oai:DiVA.org:umu-159291DiVA, id: diva2:1317634
Educational program
Programmet för Systemvetenskap
Presentation
2019-05-02, MA146, Campustorget 5, Umeå, 10:15 (Swedish)
Supervisors
Examiners
Available from: 2019-05-23 Created: 2019-05-23 Last updated: 2019-05-29Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf