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Emotional stressors among volunteers operating a diaconal suicide-prevention crisis line in Norway: a qualitative study
Umeå University, Faculty of Medicine, Department of Public Health and Clinical Medicine. Centre for psychology of religion, Innlandet Hospital Trust, Hamar, Norway; Department of Theology, Psychology of Religion and Cultural Psychology, Uppsala University, Uppsala, Sweden.
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2019 (English)In: British Journal of Guidance and Counselling, ISSN 0306-9885, E-ISSN 1469-3534Article in journal (Refereed) Epub ahead of print
Abstract [en]

Despite the worldwide proliferation of suicide-prevention crisis-line networks, there is limited in-depth knowledge of how the volunteer call responders experience and manage emotional stressors. The study's purpose was to explore emotional stressors related to operating a diaconal suicide-prevention crisis line, and how these are managed in daily operations. In this qualitative study, 27 volunteers were interviewed in four focus groups. The material was analysed using systematic text condensation. The participants experienced emotional stressors related to being unable to actively intervene, encountering traumatised callers and feeling uncertain about representing the Church. They used a combination of personal coping strategies and organisational support factors. Implications for training and practice are further discussed.

Place, publisher, year, edition, pages
Routledge, 2019.
Keywords [en]
Hotlines, suicide prevention, qualitative research, vicarious traumatisation, burnout, growth
National Category
Public Health, Global Health, Social Medicine and Epidemiology
Identifiers
URN: urn:nbn:se:umu:diva-162677DOI: 10.1080/03069885.2019.1646409ISI: 000479567900001OAI: oai:DiVA.org:umu-162677DiVA, id: diva2:1347739
Available from: 2019-09-02 Created: 2019-09-02 Last updated: 2019-09-02

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DeMarinis, Valerie

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  • de-DE
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Output format
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