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Caught Between Expectations and the Practice Field Experiences of This Dilemma Among Volunteers Operating a Diaconal Crisis Line in Norway
Umeå University, Faculty of Medicine, Department of Public Health and Clinical Medicine. Centre for Psychology of Religon, Innlandet Hospital Trust, Hamar, Norway; Department of Theology, Psychology of Religion & Cultural Psychology, Uppsala University, Uppsala, Sweden.
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2019 (English)In: Crisis, ISSN 0227-5910, E-ISSN 2151-2396, Vol. 40, no 5, p. 340-346Article in journal (Refereed) Published
Abstract [en]

Background: Volunteer crisis tine responders are a valuable resource for suicide prevention crisis lines worldwide.

Aim: The aim of this study was to gain a deeper understanding of how volunteers operating a diaconal crisis line in Norway experienced challenges and how these challenges were met.

Method: A qualitative, explorative study was conducted. A total of 27 volunteers were interviewed through four focus groups. The material was analyzed using systematic text condensation.

Results: The greatest challenge to the volunteers was the perception of a gap between their expectations and the practice field. The experience of many volunteers was that the crisis line primarily served a broad ongoing support function for loneliness or mental illness concerns, rather than a suicide prevention crisis intervention function. Limitations:The focus group design may have made the participants more reluctant to share experiences representing alternative perspectives or personally sensitive information.

Conclusion: The findings of this study suggest that a uniform response to callers using crisis lines as a source of ongoing support is warranted and should be implemented in volunteer training programs.

Place, publisher, year, edition, pages
Hogrefe & Huber Publishers, 2019. Vol. 40, no 5, p. 340-346
Keywords [en]
hotlines, qualitative research, focus groups, crisis intervention, suicide prevention
National Category
Sociology (excluding Social Work, Social Psychology and Social Anthropology)
Identifiers
URN: urn:nbn:se:umu:diva-164423DOI: 10.1027/0227-5910/a000573ISI: 000485790500006PubMedID: 30813826OAI: oai:DiVA.org:umu-164423DiVA, id: diva2:1363052
Available from: 2019-10-22 Created: 2019-10-22 Last updated: 2019-10-22Bibliographically approved

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DeMarinis, Valerie

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
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Language
  • de-DE
  • en-GB
  • en-US
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  • nn-NB
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Output format
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