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Design Friction: How intentionally added friction affect users level of satisfaction
Umeå University, Faculty of Science and Technology, Department of Applied Physics and Electronics. (Digital Media Lab)ORCID iD: 0000-0002-9283-9246
Umeå University, Faculty of Science and Technology, Department of Applied Physics and Electronics. (Digital Media Lab)
Umeå University, Faculty of Science and Technology, Department of Applied Physics and Electronics. (Digital Media Lab)
2019 (English)In: ECCE 2019: Proceedings of the 31st European Conference on Cognitive Ergonomics / [ed] Maurice Mulvenna & Raymond Bond, New York, NY: ACM Press, 2019, p. 41-44Conference paper, Published paper (Refereed)
Abstract [en]

This study evaluates if intentionally added design friction affects users level of satisfaction when using a mobile application. Today most applications are designed to have as little friction as possible. An interesting question is if a more mindful interaction will lead to more satisfied users. In this study two prototypes inspired by the Headspace application where tested. One prototype had added design friction and the other had none. The participants were asked to rate their experience and to choose which prototype they preferred. The result shows that most participants of the test would choose the mobile application with added design friction and that they felt more satisfied when they had a clear understanding of the goal of the task.

Place, publisher, year, edition, pages
New York, NY: ACM Press, 2019. p. 41-44
National Category
Media and Communication Technology Human Aspects of ICT Interaction Technologies Human Computer Interaction
Identifiers
URN: urn:nbn:se:umu:diva-166748DOI: 10.1145/3335082.3335106ISBN: 978-1-4503-7166-7 (print)OAI: oai:DiVA.org:umu-166748DiVA, id: diva2:1381673
Conference
ECCE 2019, Maryland, USA, Sept 29 - Oct 3, 2019
Available from: 2019-12-26 Created: 2019-12-26 Last updated: 2020-01-02Bibliographically approved

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Mejtoft, ThomasHale, SarahSöderström, Ulrik

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf