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Implementation av 24-timmarsmyndigheten i Offentlig Verksamhet: -
Umeå University, Faculty of Social Sciences, Informatics.
2008 (Swedish)Independent thesis Basic level (professional degree), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

I den här artikeln undersöks implementationen av ett ärende och handläggningssystem kallat Platina vid Länsstyrelsen i Västerbotten. Problematik med implementationen identifieras genom intervjuer och observationer med anställda vid myndigheten. Undersökningarna leder till slutsatsen att myndigheten inte har fått ett färdigt system utan ett som kräver fortsatt utveckling innan det uppfyller de krav som ställs på det. Det finns även en risk att utvecklingen av systemet inom myndigheten läggs ner på grund av organisationsförändringar.

Abstract [en]

This article researches the implementation of a case and workflow system called Platina at the County Administrative Board in Västerbotten County. Problems with the implementation were identified through interviews and observations with employees. The empiric studies showed that the County Administrative Board did not get a fully functional system, but in fact a system that demands continued development to meet the expected demands. There is also a risk that the development of the system will be aborted due to organizational changes.

Place, publisher, year, edition, pages
Umeå: Informatik , 2008. , 17 p.
Keyword [en]
E-government, Implementation, Empiric studiy, case officer
Keyword [sv]
24-timmarsmyndighet, implementation, emirisk studie, handläggare
National Category
Information Science
Identifiers
URN: urn:nbn:se:umu:diva-1738OAI: oai:DiVA.org:umu-1738DiVA: diva2:141900
Uppsok
samhälle/juridik
Supervisors
Examiners
Available from: 2008-06-19 Created: 2008-06-19Bibliographically approved

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fulltext(143 kB)318 downloads
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7bfd84967a67a189399f3d69477577788b4f034c60f39ec0b0251ad7adf0d55f3d5ea3ea
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf