IT-adaptation challenges in the process industry: an exploratory case study
2007 (English)In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 107, no 9, 1276-1289 p.Article in journal (Refereed) Published
Purpose – This paper seeks to identify and explore critical challenges for the process industry in information technology (IT) infrastructure integration and adaptation.
Design/methodology/approach – An exploratory case study was conducted at a paper mill and their main IT-vendor. Using a qualitative approach eight semi-structured interviews were carried out with representatives from both organizations.
Findings – The paper identifies four critical challenges in the integration and adaptation of IT-infrastructure in the process industry: integration as an ongoing process; maintaining stability in the installed base; locking the right stuff in; and balancing user value, continuity of production and compatibility.
Practical implications – Given the centrality of IT infrastructure in today’s process industries, the importance of dealing with these challenges must be emphasized. The four challenges identified in this study are of such a complexity that they can only lend themselves to the evolutionary strategy. Such a strategy is in concert with the sensibility towards risk found in the paper industry.
Originality/value – This paper contributes by building on and expanding IT-infrastructure literature, as a result of exploring IT-adaptation challenges in process industry organizations. The findings also provide managers with a valuable insight into recognizing and handling these challenges.
Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2007. Vol. 107, no 9, 1276-1289 p.
Integration, Communication technologies, Paper industry, Sweden
IdentifiersURN: urn:nbn:se:umu:diva-6945DOI: 10.1108/02635570710833965OAI: oai:DiVA.org:umu-6945DiVA: diva2:146615