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Ta pulsen på verksamheten: En kvalitativ intervjustudie om införandet av dashboards som visuellt stöd vid dagliga pulsmöten
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2023 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Measuring organizational health : A qualitative interview study on introducing dashboards as visual aid in daily pulse meetings (English)
Abstract [en]

Meetings are an integral part of daily business practice and while the intentions of meetings are good, they rarely live up to their full potential. Businesses are realizing the benefits of utilizing their data to make more informed decisions. As the advancements of data technology and the use of Business Intelligence continues to grow, dashboards are becoming increasingly relevant, giving businesses a competitive advantage. Dashboards can assist in making data accessible and comprehensible by summarizing and visualizing key results. Although several studies have covered the use of dashboards, little has been done to investigate dashboards as meeting aids. In pulse methodology a pulse board, which visualizes deviations, is used to support pulse meetings, indicating that visual aid can be beneficial for meeting purposes. The purpose of this study is to develop a deeper understanding regarding how data visualization, specifically dashboards, can be used as meeting support to improve meetings. We investigate the possibilities and challenges of implementing dashboards as visual aid in daily pulse meetings by conducting a qualitative interview study to gather employees’ perspectives on the potential implementation of dashboards. The study was conducted in collaboration with a company in the private sector that practice pulse and Lean methodology. The result suggests that dashboards could be a suitable complement to the pulse board in pulse meetings, as they can improve efficiency in meetings. However, implementation challenges must be addressed, and employee attitudes should be considered. It is of great importance to develop dashboards with the intended user in mind to increase the possibility of a successful implementation.

Place, publisher, year, edition, pages
2023. , p. 32
Series
Informatik Student Paper Bachelor (INFSPB) ; 2023:17
Keywords [sv]
Dashboard, pulsmetodologi, mötesstöd, Visual management, Performance management, implementation, Lean, ständiga förbättringar, Business intelligence
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:umu:diva-208415OAI: oai:DiVA.org:umu-208415DiVA, id: diva2:1759110
External cooperation
Anonym
Educational program
Programmet för Systemvetenskap
Supervisors
Examiners
Available from: 2023-05-24 Created: 2023-05-24 Last updated: 2023-05-24Bibliographically approved

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Ta pulsen på verksamheten(760 kB)283 downloads
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Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf