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Barriers to continuance use of cloud computing: evidence from two case studies
Umeå University, Faculty of Social Sciences, Department of Informatics.ORCID iD: 0000-0003-0774-526X
Division of Innovation Engineering Department of Design Sciences Faculty of Engineering LTH, Lund University PO Box 118, Lund, Sweden.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2023 (English)In: Information & Management, ISSN 0378-7206, E-ISSN 1872-7530, Vol. 60, no 5, article id 103792Article in journal (Refereed) Published
Abstract [en]

Continuous use of cloud computing and cloud sourcing has received limited research attention compared to cloud adoption. There are indications that cloud sourcing benefits are not easy to reap in continuous use for companies, calling for more research on the continuance use of cloud computing. The current study is one of the first studies of the continuance use of cloud computing processes at the organizational level, contributing to the management and business research literature on cloud computing. In particular, the present study has contributed with two case studies verifying the existence of barriers and more importantly identifying an additional type of barrier: management process barriers (MP), i.e., lack of objectives and strategies for cloud sourcing and lack of organizing cloud vendor communication. Overcoming or reducing management process barriers guides the continuance use of cloud computing process in a strategic direction for the company and enables cloud-related innovation. As a contribution, our research builds on and extends extant research by providing a TOMPE framework of barriers to the continuance use of cloud computing (based and modified from the technology–organization–environment (TOE) framework, by complementing it with the identified management process barriers).

Place, publisher, year, edition, pages
Elsevier, 2023. Vol. 60, no 5, article id 103792
Keywords [en]
Barriers, Cloud computing, Cloud sourcing, Continuance use of cloud computing, IT outsourcing, TOE
National Category
Information Systems, Social aspects Production Engineering, Human Work Science and Ergonomics
Identifiers
URN: urn:nbn:se:umu:diva-209112DOI: 10.1016/j.im.2023.103792ISI: 001001981100001Scopus ID: 2-s2.0-85159181324OAI: oai:DiVA.org:umu-209112DiVA, id: diva2:1763938
Available from: 2023-06-08 Created: 2023-06-08 Last updated: 2023-09-05Bibliographically approved

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Muhic, MirellaHolmström, Jonny

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