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DIGITAL INNOVATION MAZE: A Case Study of a X-Reality Innovation Diffusion
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2023 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Digital innovation (DI) has enabled businesses to enhance their existing market offerings by integrating digital features. Despite advanced technologies, substantial marketing efforts, and global recognition, businesses can still struggle to convince customers to adopt their digital market offering. This process of spreading novel innovation is known as diffusion. In the fast-growing digital world, due to the unique characteristics of DI, traditional diffusion theories and models shows limited explanatory power, creating challenges for researchers and practitioners alike. With the aim to explore these challenges, we position our research within the IS literature with the following research question: "How and why do diffusion enablers and barriers emerge during digital innovation?". We conducted an interpretive case study of Company X, one of the world's largest consulting firms and an active DI practitioner. Our findings suggest that digital innovation diffusion can be enabled or hindered by several understudied interdependencies in its technological architecture. Furthermore, for successful diffusion, how DI distributed division of labor between layers must be effectively embedded and aligned for value in the clients' context. This study provides novel insights, exciting research avenues, and a diffusion strategy for DI practitioners.

Place, publisher, year, edition, pages
2023. , p. 41
Series
Informatik Student Paper Master (INFSPM) ; 2022.06
Keywords [en]
Digital Innovation, Diffusion, Layered Modular Architecture, Technological Embedding, Service-Dominant Logic
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:umu:diva-210842OAI: oai:DiVA.org:umu-210842DiVA, id: diva2:1775255
Educational program
Master's Programme in IT Management
Supervisors
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Available from: 2023-06-27 Created: 2023-06-26 Last updated: 2023-06-27Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
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More styles
Language
  • de-DE
  • en-GB
  • en-US
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  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf