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Integrating ChatGPT into the UX Design Process: Ideation and Prototyping with LLMs
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2023 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

This paper presents an exploratory work on using Large Language Models (LLM) in User Experience (UX) design. Previous research shows that UX designers struggle to envision novel designs and to prototype with AI as a design material. We set out to investigate the question of how designers can be sensitized to LLMs, and their implications for the professional role of UX designers. Using autobiographical design, we develop a prototype of a digital workspace (the “PromptBoard”) for designing and prototyping chatbots utilizing ChatGPT. A design sprint workshop with six participants is performed, in an effort to answer the research questions by working with the PromptBoard. Discussions and participant-designed artifacts are analysed using thematic analysis. Findings include that participants are able to express design ideas and successfully create chatbots using the tool but express a conflicting sense of lacking creativity or ownership of the results. Implications to the field of UX design are discussed.

Place, publisher, year, edition, pages
2023. , p. 32
Series
Informatik Student Paper Master (INFSPM) ; 2023.15
Keywords [en]
UX design, Prompts, LLM, ChatGPT, Autobiographical Design, AI
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:umu:diva-211251OAI: oai:DiVA.org:umu-211251DiVA, id: diva2:1777830
Educational program
Master's Programme in Human-Computer Interaction
Supervisors
Examiners
Available from: 2023-06-30 Created: 2023-06-30 Last updated: 2025-02-17Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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  • text
  • asciidoc
  • rtf