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Innovating by prompting: How to facilitate innovation in the age of generative AI
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2024 (English)In: Business Horizons, ISSN 0007-6813, E-ISSN 1873-6068, Vol. 67, no 5, p. 561-570Article in journal (Refereed) Published
Abstract [en]

This article focuses on how recent advances in artificial intelligence (AI), particularly chatbots based on large language models (LLMs), such as ChatGPT, can be used for innovation purposes. The article begins with a brief overview of the development and characteristics of generative AI (gAI). Elaborating on the implications of gAI, we provide examples to demonstrate four mechanisms of LLMs: translation, summarization, classification, and amplification. These mechanisms inform a framework that highlights how LLMs enable the creation of innovative solutions for organizations through capacities in two dimensions: context awareness and content awareness. The strength of LLMs lies in the combination of capacities in both these dimensions, which enables them to 'comprehend' and amplify content. Four managerial suggestions are presented, ranging from starting out with small-scale projects and data exploration, to scaling through integration efforts and educating prompt engineers. By presenting the framework, recommendations, and examples of use cases in various contexts, the article contributes to the emerging literature on gAI and innovation.

Place, publisher, year, edition, pages
Elsevier, 2024. Vol. 67, no 5, p. 561-570
Keywords [en]
prompt engineering, generative AI, ChatGPT, large language models
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:umu:diva-223741DOI: 10.1016/j.bushor.2024.04.014ISI: 001301402100001Scopus ID: 2-s2.0-85192497786OAI: oai:DiVA.org:umu-223741DiVA, id: diva2:1854280
Available from: 2024-04-24 Created: 2024-04-24 Last updated: 2025-04-24Bibliographically approved

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Sundberg, LeifHolmström, Jonny

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