“It Is Easier to JudgeOthers Than to JudgeYourself.”: A Qualitative Study on HowWitnessing Impulsive PurchasesOnline Impact Brands’ Coolness
2024 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE credits
Student thesis
Abstract [en]
This thesis examines the complex relationship between impulsive buying behavior,perceptions of brand "coolness," and their impact on Generation Z consumers. Datacollected from 11 semi-structured interviews reveals that witnessing impulsive purchasesonline can have both positive and negative effects on a brand's perceived coolness.
Key factors in this dynamic include the allure of community and a desire for socialvalidation. Using the Stimulus-Organism-Response (SOR) framework, impulsivepurchase posts (User-Generated content) act as stimuli, triggering emotional responsesthat influence brand perception. Consumers are more likely to make impulsive purchasesfrom brands they consider cool as a means of aligning themselves with a desirable imageor group. However, excessive exposure to impulsive buying posts can undermine abrand's exclusivity and diminish its cool factor.
The study finds that coolness is inherently subjective, with individual interviewees' valuesand experiences shaping their responses. Brands that prioritize community, authenticity,and a carefully cultivated sense of exclusivity are best positioned to navigate the complexrelationship between impulsive purchase behavior and overall brand perception.
Place, publisher, year, edition, pages
2024. , p. 84
Keywords [en]
Compulsive purchasing tendency, Impulsive purchasing tendency, cool brands, User-Generated Content, SOR.
National Category
Business Administration
Identifiers
URN: urn:nbn:se:umu:diva-226082OAI: oai:DiVA.org:umu-226082DiVA, id: diva2:1869060
Educational program
Master's Programme in Marketing
Supervisors
2024-06-132024-06-122024-06-13Bibliographically approved