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Operationalizing UX Practices: Embedding Accessibility into Agile B2B Software Development
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2024 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

This study explores operationalizing UX practices in agile software development teams to integrate accessibility in B2B software products. We conducted a qualitative case study, collecting data through a user-centered approach with interviews, a workshop, prototyping, and user testing. Our findings highlight that the sporadic involvement of UX professionals, the B2B context’s restriction of communication with end-users, and the perception of accessibility as a non-critical concern, all limit the operationalization of UX practices. Additionally, the importance of implementing structured approaches to integrate UX practices. This study contributes theoretically by broadening the literature on integrating accessibility through UX practices within agile processes, providing insights into the challenges and strategies of B2B environments, and practically by introducing a prototype ecosystem to help product teams embed UX practices into their workflow for enhancing accessibility.

Place, publisher, year, edition, pages
2024. , p. 31
Series
Informatik Student Paper Master (INFSPM) ; 2024.03
Keywords [en]
User Experience, Accessibility, Agile Software Development, Business-to-Business, Product Workflow
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:umu:diva-226917OAI: oai:DiVA.org:umu-226917DiVA, id: diva2:1875940
Educational program
Master's Programme in Human-Computer Interaction
Supervisors
Examiners
Available from: 2024-06-24 Created: 2024-06-24 Last updated: 2025-02-17Bibliographically approved

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Hed Zetterström, Johansson - Operationalizing UX Practices: Embedding Accessibility into Agile B2B Software Development(7489 kB)242 downloads
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf