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Balancing personalization and privacy: towards personalized saving experience in banking apps for young adults
Umeå University, Faculty of Science and Technology, Department of Applied Physics and Electronics. (Digital Media Lab)
Umeå University, Faculty of Science and Technology, Department of Applied Physics and Electronics.ORCID iD: 0000-0003-0730-9441
Umeå University, Faculty of Science and Technology, Department of Applied Physics and Electronics.ORCID iD: 0000-0002-6526-1311
Umeå University, Faculty of Science and Technology, Department of Applied Physics and Electronics.ORCID iD: 0000-0002-9283-9246
2024 (English)In: 37th Bled eConference resilience through digital innovation: enabling the twin transition: June 9 – 12, 2024, Bled, Slovenia, conference proceedings / [ed] Andreja Pucihar; Mirjana Kljajić Borštnar; Staša Blatnik; Roger W. H. Bons; Koen Smit; Marikka Heikkilä, Maribor: University of Maribor , 2024, Vol. 37, p. 453-462Conference paper, Published paper (Refereed)
Abstract [en]

This pilot study investigates how personalized content can be used in banking applications to encourage shaping good saving habits and increase overall financial literacy among young people. The preliminary result are recommendations including providing clear and personalized saving goals, incorporating educational content on investing and financial planning, and implementing features for tracking and categorizing expenses. Some trade-offs in usage that are presented are to minimize the use of personal data to what is necessary for personalization purposes, treat the data on a group level or increase transparency of data usage. The pilot study concludes that personalization is likely to be beneficial for both banks and their customers, given personal data is handled carefully and used in a sound financial consumer protection framework. 

Place, publisher, year, edition, pages
Maribor: University of Maribor , 2024. Vol. 37, p. 453-462
Keywords [en]
personalization, online privacy, personal data, banking apps, digital nudging
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:umu:diva-227347DOI: 10.18690/um.fov.4.2024.26ISBN: 9789612868710 (electronic)OAI: oai:DiVA.org:umu-227347DiVA, id: diva2:1878548
Conference
37th Bled eConference – Resilience Through Digital Innovation: Enabling the Twin Transition, Bled, Slovenia, June 9–12, 2024
Available from: 2024-06-27 Created: 2024-06-27 Last updated: 2024-07-02Bibliographically approved

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Freidovich, LeonidSöderström, UlrikMejtoft, Thomas

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