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Let's choose a better future: En kvalitativ studie om H&M och Vinteds CSR-arbete samt CSR-kommunikation
Umeå University, Faculty of Arts, Department of culture and media studies.
Umeå University, Faculty of Arts, Department of culture and media studies.
2024 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Let`s choose a better future : A qualitative study on H&M and Vinted's CSRwork and CSR-communication (English)
Abstract [en]

This paper explores and compares the Corporate Social Responsibility (CSR)communications of two major fashion companies, H&M and Vinted. By focusing on theirsustainability narratives on websites and in sustainability reports, the study aims to understandhow these companies portray themselves in relation to sustainability and what assumptionsthey seem to make about the attitudes of their target audience towards sustainability. Theresearch questions seek to reveal differences between an established company, such as H&M,adapting to new sustainability requirements, and a new company, such as Vinted, foundedwith sustainability as a core principle. The theoretical framework consists of framing theoryand a framework for CSR communication. These theories will help us to see which aspects ofsustainability are included and which may be excluded in the communication. And if and howthe language in the analyzed texts, e.g. recurring messages and value words, contributes to theframing of the company and its sustainability efforts in certain ways. The CSRcommunication framework is used to examine how well companies succeed with the differentaspects of CSR communication included in the framework. The method we use to analyze theCSR-communication material is qualitative text analysis. We analyzed the website and theirsustainability reports and then performed a textual analysis of the material, looking at valuewords and messages. To summarize, H&M and Vinted are targeting audiences that areconsidered aware and engaged. Willing to contribute to sustainability. H&M, adapting toincreased sustainability awareness, integrates sustainability measures, while Vinted focusesexclusively on the second-hand market to create a clearer sustainability profile. H&Memphasizes improvements within its existing business area, while Vinted positions itself asthe sustainable alternative by promoting the circular economy. H&M includes consumers insustainability initiatives, while Vinted emphasizes social and environmental responsibilitythrough second-hand incentives and measurable climate impact. Overall, Vinted highlights itscommitment to a sustainable fashion industry and encourages conscious choices fromconsumers.

Place, publisher, year, edition, pages
2024. , p. 57
Keywords [en]
H&M, Vinted, CSR, CSR-communication, fashion industry, greenwashing, sustainability, social responsibility
National Category
Other Humanities
Identifiers
URN: urn:nbn:se:umu:diva-228092OAI: oai:DiVA.org:umu-228092DiVA, id: diva2:1886113
Educational program
Programme in Media and Communication Studies: Strategic Communication
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Examiners
Available from: 2024-07-31 Created: 2024-07-30 Last updated: 2025-02-07Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf