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Analyzing Strategic Decision-Making in Public Sector IS Implementations: A Case Study of the Swedish Public Sector
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2024 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

This study researches the strategic decision-making process in information system (IS) implementations within the public sector. Organizations within the public sector are facing challenges in organizational and political influences. By investigating a case from an IS implementation in a Swedish public sector organization, this study aimed to provide insights into how their strategic decisions affect the implementation turnout and which improvement measures organizations can adopt in future similar IS Implementations. The research question is the following: How Can a Strategic Decision-Making Process Affect the Outcome of a Public Sector IS implementation? Semi-structured interviews were conducted with the responsible individuals as well as an end-user. The research showed that the focus for the strategic decision making was on costefficiency and out of convenience by choosing an already existing system within the organization. In future IS implementations it is recommended that the organization focuses on the value of team communication, end-user involvement and developing expertise internally. 

Place, publisher, year, edition, pages
2024.
Series
Informatik Student Paper Master (INFSPM) ; 2024.20
Keywords [en]
Strategic Decision Making, Information Systems, Public Sector Organizations. 
National Category
Information Systems
Identifiers
URN: urn:nbn:se:umu:diva-228337OAI: oai:DiVA.org:umu-228337DiVA, id: diva2:1887863
External cooperation
Organisation inom offentlig sektor
Educational program
Master's Programme in IT Management
Supervisors
Examiners
Available from: 2024-08-12 Created: 2024-08-09 Last updated: 2024-08-12Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf