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Multimodal collective sensemaking in extreme contexts: evidence from maritime search and rescue
German Maritime Search and Rescue Service – DGzRS, Germany.ORCID iD: 0000-0003-1774-3719
Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration. (Entreprenership section)ORCID iD: 0000-0002-8304-5321
Witten/Herdecke University, Witten, Germany.ORCID iD: 0000-0002-4338-3887
University of Göttingen, Germany.
2024 (English)In: Journal of Management Studies, ISSN 0022-2380, E-ISSN 1467-6486Article in journal (Refereed) Epub ahead of print
Abstract [en]

In extreme contexts, actors must often engage in collective sensemaking to enablecoordinated action. While prior research has established that cognitive disparities and emotivedistractions disrupt collective sensemaking, we lack theory on how actors overcome these com-mon challenges in extreme contexts. To address this shortcoming, we conducted a process study,collecting unique multi-perspective video and archival data during a maritime search and rescuemission in the Aegean Sea where actors (i.e., rescue crew members and refugees) faced cognitivedisparities (e.g., different levels of maritime expertise) and distracting emotions (e.g., fear, anxiety,and tension) yet needed to coordinate their actions to ensure a safe evacuation. We draw on thisdata to develop a collective sensemaking model that details the auxiliary process steps and mul-timodal communication – verbal, para-verbal, and non-verbal cues – actors use to alternatelyframe emotional states and convey task-related information. Our model demonstrates howactors, through multimodal collective sensemaking, overcome the challenges posed by cognitivedisparities and distracting emotions in extreme contexts. It thus adds a dynamic emotive andbodily perspective to the predominantly cognitive and verbal understanding in sensemakingtheory, and also has implications for practitioners working in extreme contexts.

Place, publisher, year, edition, pages
John Wiley & Sons, 2024.
Keywords [en]
collective sensemaking, extreme contexts, multimodal communication, embodiment, maritime search and rescue, video data
National Category
Business Administration
Identifiers
URN: urn:nbn:se:umu:diva-229493DOI: 10.1111/joms.13133ISI: 001308946600001Scopus ID: 2-s2.0-85203514244OAI: oai:DiVA.org:umu-229493DiVA, id: diva2:1896792
Available from: 2024-09-11 Created: 2024-09-11 Last updated: 2024-09-17

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Steigenberger, Norbert

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CiteExportLink to record
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Citation style
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