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Outsourcing as open innovation: Exploring preconditions for the open innovation model in the process industry
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2008 (English)In: Twenty Ninth International conference on information systems, Paris 2008, 2008Conference paper (Refereed)
Abstract [en]

The open innovation model embraces the purposive flow of internal and external ideas as a ground for innovation and network formation. While the open innovation paradigm has been successfully applied in high-tech settings, there is a gap in the research on adopters of open innovation in other settings. This research was conducted in a process industry setting, performed as a case study at Alpha Corp., a large minerals group, and Remote Diagnostics Centre, its service provider, where ICT is being increasingly used to monitor the process line, resulting in the creation of new value networks. The underlying question is: Why and how do open innovation projects develop over time? Our findings show that adoption of the open innovation model is grounded in developing organizational environments that are conducive to innovation, including expertise in creating a culture for knowledge sharing, building a trustful environment, and a resourceful use of interaction technologies.

Place, publisher, year, edition, pages
Keyword [en]
open innovation, trust, interorganizational knowledge sharing
National Category
Information Science
URN: urn:nbn:se:umu:diva-19059OAI: diva2:201255
ICIS, Paris, France, Dec. 14-17, 2008.
Available from: 2009-12-10 Created: 2009-03-03 Last updated: 2011-05-06Bibliographically approved
In thesis
1. Disentangling sociomateriality: an exploration of remote monitoring systems in interorganizational networks
Open this publication in new window or tab >>Disentangling sociomateriality: an exploration of remote monitoring systems in interorganizational networks
2011 (English)Doctoral thesis, comprehensive summary (Other academic)
Alternative title[sv]
Att dekonstruera sociomaterialitet : En undersökning av fjärrdiagnostiksystem i interorganisatoriska nätverk
Abstract [en]

Firmly placed in an industrial setting, this research explored the introduction of remote monitoring technology into three different organizational contexts. By following these organizations over time, starting with their intention to invest in remote monitoring systems (RMS), there was a unique opportunity to witness their processes and to gain an insight into the intricacies of information technology (IT) and organizational transformation. The main question that this research sought to answer was thus: How is IT implicated in the remote monitoring of industrial equipment?

Previous information systems research has been accused of not paying enough attention to the material, that is, of not being specific about technology. This research adopted a sociomaterial perspective, thus recognizing the constitutive entanglement of the material and the social, and thereby acknowledging their mutual dependency. However, in order to provide specific insights about the material, an analytical disentanglement was performed, by extending the concept of agency from a focus on “the what” to include “the how”. Change was thus studied by not only asking what the nature of change is and who or what causes change to occur, but by also tracing how change is enacted, thus capturing both material and social agency as well as tracing their entanglement.

This research employed a broad approach, designed to provide a profound and extensive account of the studied phenomenon. Consequently, the thesis explored value creation, sourcing routines, partnership formation and innovative practices all related to remote diagnostics design and use. In addition, the research was qualitative and used interpretive case studies as the main methodology.

A composite finding of this research is that an RMS, with its ability to collect, transmit, store, and analyze specific contextual information across time and space, provides opportunities for boundary-spanning activities manifested as the formation of interorganizational networks. Furthermore, by tracing the information capabilities of the IT, and by being specific about the material, it has been possible to explore how RMSs have the potential to influence both organizational form and content. Through the examination of RMSs within interorganizational networks and as a part of value creation practices, this research has also shown how the organizational form and content have the potential to influence RMSs; their design, use, and material affordances. This research also placed focus on the importance of trust and has shown that trust in technology is established through trust in people.

Place, publisher, year, edition, pages
Umeå: Institutionen för informatik, Umeå Universitet, 2011. 113 p.
Research reports in informatics, ISSN 1401-4572 ; RR-11.02
Remote monitoring systems, interorganizational networks, value creation, trust, sociomateriality
National Category
Computer and Information Science
Research subject
Computer Science
urn:nbn:se:umu:diva-43488 (URN)978-91-7459-221-4 (ISBN)
Public defence
2011-06-01, MA 121, MIT-huset, Umeå Universitet, Umeå, 13:15 (English)
Available from: 2011-05-09 Created: 2011-05-02 Last updated: 2011-05-04Bibliographically approved

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