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Participation in e-home healthcare @ North Calotte
Norrbottens läns landsting.
Umeå University, Faculty of Social Sciences, Department of Informatics.
Växjö universitet.
2008 (English)In: Proceedings of the 5th Nordic Conference on Human-Computer Interaction: Building Bridges 2008, Lund, Sweden October 20 - 22, 2008. / [ed] Tollmar, Konrad & Jönsson, Bodil, New York: ACM Press , 2008, 192-200 p.Conference paper (Refereed)
Abstract [en]

Participation and the contribution of participatory design methods and techniques are explored in the context of a Scandinavian Home Healthcare project. The project was undertaken during 2004--2005. Its aim was to introduce mobile ICT equipment to health care workers in order to improve planning, including quality and precision of information exchange. The study was designed according to Participatory Action Research and Participatory Design principles. Methods employed in the project were observations, interviews, future workshops, and story boards to actively involve different stakeholders. The experience of the project indicates that, although the rhetoric was that of a participatory design and research project, participants are not equally regarded in terms of experiences and knowledge of the actual practice. Assumptions about technology influence development and implementation at the expense of the actual care activity. Further, participation and participatory design techniques used in the project demonstrate the complexity of home healthcare and the necessity to involve all the different occupational groups involved in the care of the client. However, organisational boundaries reinforced shortcomings in crossfunctional and cross organisational cooperation. A final conclusion is that time for collaborative and collegial reflections is a necessity to support the learning process.

Place, publisher, year, edition, pages
New York: ACM Press , 2008. 192-200 p.
, ACM Press, 5
Keyword [en]
Participatory Design, Participatory Action Research, Home Healthcare, Information Systems, Future Workshops, Story Boards
National Category
Information Science
Research subject
Computer and Information Science
URN: urn:nbn:se:umu:diva-19877DOI: 10.1145/1463160.1463181ISBN: 978-1-59593-704-9OAI: diva2:208703
the 5th Nordic Conference on Human-Computer Interaction
Available from: 2009-03-19 Created: 2009-03-12 Last updated: 2012-06-04Bibliographically approved

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Mörtberg, Christina
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