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Coordination from an Awareness perspective: Mechanisms and techniques for Awareness based Coordination support.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2009 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

When a task becomes shared the need for coordination arises. One fundamental factor for coordination is awareness. This study aimed to answer the question of how awareness-based coordination support systems could increase the efficiency in the processing of tasks generated by the Customer Support Unit in Skellefteå municipality, ultimately creating a better work situation for the officers responsible for the handling of tasks and increasing the service level for the customers of their services. This question was answered by conducting interviews, observing system usage and through analysis of pre-existing interviews from earlier studies of the municipality’s CSU project. This study shows that there are aspects in the task management that are in need of coordination support and presents a task classification system based on the logistic nature of the task. Furthermore this paper identifies the main problems related to the current task management and from an awareness perspective discusses and outlines various mechanisms and techniques to address these problems. Alongside these problems the general lack of coordination support in the current Document and Workflow System (FlexiteBPMS) is approached. Furthermore all outlined proposals share the common aspiration of lessening the burden for the officers without simply shifting the workload onto other units in the workflow chain.

Place, publisher, year, edition, pages
2009. , 40 p.
Series
Informatik Student Paper Bachelor (INFSPB), 2009.10
Keyword [en]
awareness, coordination, work distribution, group support, common information space
Keyword [sv]
awareness, koordinering, arbetsfördelning, gruppstöd, skellefteå kommun
National Category
Information Science
Identifiers
URN: urn:nbn:se:umu:diva-25364OAI: oai:DiVA.org:umu-25364DiVA: diva2:231467
Presentation
(English)
Uppsok
Social and Behavioural Science, Law
Supervisors
Available from: 2009-08-14 Created: 2009-08-13 Last updated: 2009-08-14Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf