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User-centered inclusive design: Making public transport accessible
Umeå University, Faculty of Science and Technology, Umeå Institute of Design. Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Science and Technology, Umeå Institute of Design.
Umeå University, Faculty of Science and Technology, Umeå Institute of Design.
2009 (English)In: Include 2009, International Conference on Inclusive Design, Royal College of Art, London, 2009Conference paper, Published paper (Refereed)
Abstract [en]

This paper describes a commissioned, user-centered inclusive design case study where an exceptionally heterogeneous group of users have been involved in all phases. With the overall aim of seeking to make public transport more accessible, this project has specifically focused on information issues relating to train stations. The objective has been to design and implement a fully functional prototype of an information terminal that can provide accessible information to as wide a group of users as possible. To fulfill this goal, we have taken a user-centered path, working with two groups of users. First, a heterogeneous group of users took active part in the early phases of the project, allowing us to quickly assess new design ideas and mock-up prototypes; provide entirely new design ideas in a participatory manner; as well as help us abandon some of our own preconceptions. A second, similarly heterogeneous user group, more formally tested and evaluated a finalized prototype of the system in situ at a real train station, in real time, and using real train information. Following the results of this evaluation, we have proposed a number of improvements to the system.

Place, publisher, year, edition, pages
Royal College of Art, London, 2009.
Identifiers
URN: urn:nbn:se:umu:diva-30302OAI: oai:DiVA.org:umu-30302DiVA: diva2:281488
Conference
International Conference on Inclusive Design, 2009
Available from: 2009-12-16 Created: 2009-12-16 Last updated: 2010-12-06Bibliographically approved

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Fällman, DanielBogren, LindaHenje, Catharina

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CiteExportLink to record
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Citation style
  • apa
  • ieee
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  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf