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Hesitation on adoption Self-Service Technologies (SSTs): A case study on self payment machine
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2010 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Self service providers are making such systems which offer faster and more flexible service to the user. Most of us are familiar about self service technologies such as Kiosk, Auto Teller Machine, Self Check in machine, Self payment machine etc. Unfortunately, users are not using these SSTs commonly as advancement has been occurring in SSTs. Sometimes, people look annoyed and feel fear to use such kind of technology at public spaces. Generally, these systems need interaction between users and technology to create service outcome instead of interacting with a service personnel. These technological interfaces have been called Self-service technologies (SSTs). Yet, not all users choose to use the new technologies and they still feel some hesitations to adopt this technologies in this case SSTs. This study investigated the factors that make users hesitate to use and adopt SSTs.

Place, publisher, year, edition, pages
Informatik Student Paper Master (INFSPM), 01
National Category
Information Science
URN: urn:nbn:se:umu:diva-34814OAI: diva2:325738
Social and Behavioural Science, Law
Available from: 2010-06-25 Created: 2010-06-19 Last updated: 2010-06-25Bibliographically approved

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