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Organizational dimensions of e-maintenance: a multi-contextual perspective
Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik. (UMIT)
Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik.
Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik.
2011 (Engelska)Ingår i: International Journal of Systems Assurance Engineering and Management, ISSN 0975-6809, E-ISSN 0976-4348, Vol. 1, nr 3, s. 210-218Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

A key objective for e-maintenance efforts is to align maintenance processes with business- and operational processes in order to reach organizational objectives. In the context of the process- and manufacturing industry a key objective for firms is to avoid downtime and to make sure all critical production equipment is up and running. To this end, e-maintenance has become increasingly important for the process- and manufacturing industry. Successful e-maintenance is realized by the organizational use of advanced information technology-solutions which aims at moving maintenance work from being primarily reactive (e.g. to react and respond to equipment breakdowns) to predictive (e.g. to predict when equipment are in need of maintenance before it breaks down). Building on a collaborative project with industrial organizations in the pulp and paper and the mining industry this paper explores organizational opportunities and challenges associated with the design and implementation of IT-based services for remote diagnostics of industrial equipment. We observe opportunities and challenges related to organizational innovation and learning. The paper introduces a multi-contextual perspective to better understand the opportunities and challenges associated with organizational learning and innovation. We argue that in order for e-maintenance services to be successful it must not only build on leading-edge technological solutions but also be built on an explicit model for how the maintenance work is organized and how e-maintenance efforts are aligned with overall organizational objectives.

Ort, förlag, år, upplaga, sidor
Springer, 2011. Vol. 1, nr 3, s. 210-218
Nyckelord [en]
Preventive maintenance, Remote diagnostics services, Remote diagnostics systems, Multi-contextual, Service delivery
Nationell ämneskategori
Kommunikationsvetenskap Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning
Identifikatorer
URN: urn:nbn:se:umu:diva-43272DOI: 10.1007/s13198-011-0043-zOAI: oai:DiVA.org:umu-43272DiVA, id: diva2:412682
Tillgänglig från: 2011-04-26 Skapad: 2011-04-26 Senast uppdaterad: 2019-01-30Bibliografiskt granskad

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Jonsson, KatrinHolmström, JonnyLevén, Per

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International Journal of Systems Assurance Engineering and Management
KommunikationsvetenskapSystemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning

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