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Opening up innovation: The impact of contextual factors on the Co-creation of IT enabled value adding services within the manufacturing industry
Umeå University, Faculty of Social Sciences, Department of Informatics. (IT Management)
2011 (English)In: Information Systems and E-Business Management, ISSN 1617-9846, E-ISSN 1617-9854, Vol. 9, no 2, 223-245 p.Article in journal (Refereed) Published
Abstract [en]

This paper examines the contextual factors that influenced an open innovation project failure. To this end the paper adds to the discussion on open innovation in non high-tech settings and highlights the importance of contextual factors as determinants of success or failure within the open innovation paradigm. It is based on a case study performed at PowerDrive, a manufacturer of hydraulic drive systems, and three of its customers, and follows their attempt to co-create new value-adding services through the innovative use of information technology. The study shows that open innovation project success cannot be measured only in terms of coherence with set targets of quality, time, and costs, but also has to include the creation of mutual value and the development of strong inter-organizational relationships. Furthermore, the role and character of information technology has to be considered and accounted for.

Place, publisher, year, edition, pages
2011. Vol. 9, no 2, 223-245 p.
Keyword [en]
value adding services, open innovation, remote monitoring systems, contextual factors
National Category
Computer and Information Science
URN: urn:nbn:se:umu:diva-43483DOI: 10.1007/s10257-010-0144-2OAI: diva2:414278
Available from: 2011-05-02 Created: 2011-05-02 Last updated: 2011-05-06Bibliographically approved
In thesis
1. Disentangling sociomateriality: an exploration of remote monitoring systems in interorganizational networks
Open this publication in new window or tab >>Disentangling sociomateriality: an exploration of remote monitoring systems in interorganizational networks
2011 (English)Doctoral thesis, comprehensive summary (Other academic)
Alternative title[sv]
Att dekonstruera sociomaterialitet : En undersökning av fjärrdiagnostiksystem i interorganisatoriska nätverk
Abstract [en]

Firmly placed in an industrial setting, this research explored the introduction of remote monitoring technology into three different organizational contexts. By following these organizations over time, starting with their intention to invest in remote monitoring systems (RMS), there was a unique opportunity to witness their processes and to gain an insight into the intricacies of information technology (IT) and organizational transformation. The main question that this research sought to answer was thus: How is IT implicated in the remote monitoring of industrial equipment?

Previous information systems research has been accused of not paying enough attention to the material, that is, of not being specific about technology. This research adopted a sociomaterial perspective, thus recognizing the constitutive entanglement of the material and the social, and thereby acknowledging their mutual dependency. However, in order to provide specific insights about the material, an analytical disentanglement was performed, by extending the concept of agency from a focus on “the what” to include “the how”. Change was thus studied by not only asking what the nature of change is and who or what causes change to occur, but by also tracing how change is enacted, thus capturing both material and social agency as well as tracing their entanglement.

This research employed a broad approach, designed to provide a profound and extensive account of the studied phenomenon. Consequently, the thesis explored value creation, sourcing routines, partnership formation and innovative practices all related to remote diagnostics design and use. In addition, the research was qualitative and used interpretive case studies as the main methodology.

A composite finding of this research is that an RMS, with its ability to collect, transmit, store, and analyze specific contextual information across time and space, provides opportunities for boundary-spanning activities manifested as the formation of interorganizational networks. Furthermore, by tracing the information capabilities of the IT, and by being specific about the material, it has been possible to explore how RMSs have the potential to influence both organizational form and content. Through the examination of RMSs within interorganizational networks and as a part of value creation practices, this research has also shown how the organizational form and content have the potential to influence RMSs; their design, use, and material affordances. This research also placed focus on the importance of trust and has shown that trust in technology is established through trust in people.

Place, publisher, year, edition, pages
Umeå: Institutionen för informatik, Umeå Universitet, 2011. 113 p.
Research reports in informatics, ISSN 1401-4572 ; RR-11.02
Remote monitoring systems, interorganizational networks, value creation, trust, sociomateriality
National Category
Computer and Information Science
Research subject
Computer Science
urn:nbn:se:umu:diva-43488 (URN)978-91-7459-221-4 (ISBN)
Public defence
2011-06-01, MA 121, MIT-huset, Umeå Universitet, Umeå, 13:15 (English)
Available from: 2011-05-09 Created: 2011-05-02 Last updated: 2011-05-04Bibliographically approved

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