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An exploratory study of foreigners' perceptions of encounters with local authorities and service providers in France and Sweden
ESC-Rennes School of Business, Rennes, France.
2009 (English)In: Services Marketing Quarterly, ISSN 1533-2969, E-ISSN 1533-2977, Vol. 31, no 1, 27-49 p.Article in journal (Refereed) Published
Place, publisher, year, edition, pages
Taylor & Francis , 2009. Vol. 31, no 1, 27-49 p.
Keyword [en]
attributions, critical incidents, intercultural service encounters
National Category
Business Administration
Research subject
Business Studies
URN: urn:nbn:se:umu:diva-46629DOI: 10.1080/15332960903408419OAI: diva2:439528
Available from: 2011-09-08 Created: 2011-09-08 Last updated: 2012-12-03Bibliographically approved

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Hultén, Peter
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