How do altered market conditions effect perceived service quality? A study of the Swedish deregulation of the taxicab industry.
2003 (English)Conference paper, Presentation (Other academic)
Place, publisher, year, edition, pages
IdentifiersURN: urn:nbn:se:umu:diva-54591OAI: oai:DiVA.org:umu-54591DiVA: diva2:524314
11th Annual Conference of EIRASS, Prag, Tjeckien